Liz Rivera, Msed Email & Phone Number

Las Vegas, Nv, Us

• Serves as account liaison for all medical, technical, sales and support services providing timely resolution to client issues.• Maintains accurate and complete documentation in client and patient records to continuously improve the customer service process and meet regulatory requirements.• Provides support to the Sales Directors, Account Service Managers and Medical Science Liaisons for rapid resolution of client issues.• Builds strong customer relationships through client focus, professional demeanor, reliability and responsiveness.• Responds to client inquiries regarding clinical data, referral tests, analysis, and test ordering requirements.• Meets all regulatory agency requirements as they pertain to job function.• Supports new case setup and case document management, helps facilitate the new client setup process.• Exercises problem-solving and analysis skills to rapidly solve specimen and case discrepancy issues.• Facilitates timely and accurate resolution of case discrepancies.• Utilizes laboratory information system and customer relationship management software to enter, gather, and analyze data.• Provides proactive communication to clients related to case concerns or issues.• Evaluates client concerns, complaints, and trends to recommend changes to accommodate client needs.• Engages with internal client partners to identify growth opportunities.

Miami, Florida, United States

• Serve as a patient navigator for ambulatory oncology patients who receive the My Wellness Check (MWC) assessment, including calling 100-120 patients daily to assist with MyChart activation, MWC completion, and responding to feedback. • Update/maintain storage of all My Wellness Check documents and manage My Wellness Check email and distribution group emails. • Attend weekly meetings with the Information Technology team to maximize the performance of MWC. Attend events relevant to cancer survivorship, value-based cancer care, and patient-reported outcomes.• Coordinate and attend quarterly online meetings with Survivorship ambassadors from all site-disease groups.• Continuously update and distribute: (1) marketing deliverables for patient education, (2) training guides for clinical oncology, social work, and nutrition teams, (3) quarterly MWC newsletters for SCCC leadership, internal staff, and medical providers.• Contribute to paper publications by conducting literature reviews and expanding into writing manuscripts/abstracts.• Created and implemented an internal quality and development project that provided stakeholder education through recorded training, training sessions, and site visits. • Co-Author: “Determinants and clinical impact of unmet practical needs in ambulatory oncology” (2022), For 44th Annual Meeting of Society of Behavioral Medicine

Miami, Florida, United States

• Recruited and enrolled patients in sexual health prevention services from high-risk locations in the South Florida catchment area: Miami Gardens, Liberty City, Hialeah, Florida City, Miami Beach, and Downtown. • Provided sexual health prevention services at the permanent clinic and mobile PrEP unit, including condom distribution, HIV/STI screening, linkage to pre-exposure prophylaxis (PrEP), and linkage to HIV/STI treatment. • Scheduled patient appointments, assisted in pharmacy navigation, collected urine/blood specimens, coordinated specimen pick-up/delivery, and updated patient records using EPIC, RedCap, and Qualtrics.• Assisted the research team with the recruitment of qualified candidates and administering consent and surveys. • Managed low-cost Gender-Wellness program that offers gender-affirming hormone therapy, medical consultations, pharmacy navigation, and linkage to mental health services for transgender communities in South Florida. • Co-Author: “Sexual Health Service Experience and Preferences for Non-Traditional Service Delivery Among a Predominately Immigrant Latino MSM Population in Miami” (2021), published with Infectious Diseases Society of America

Miami/Fort Lauderdale Area

• Supervised daily operations and sales to maximize fleet utilization, incremental revenue, and customer satisfaction.• Directed and controlled the servicing of customers at the rental counters, 700-800 car rentals per day.• Conducted interviews for new employees and provided on-boarding materials and training.• Performed weekly staff evaluation, recommended corrective action, and celebrated achievements for employee retention.• Attended team meetings, shared weekly sales reports, and presented data using Tableau.

Greater Atlanta Area

• Teach For America is Emory University's top #1 recruiter • Host and plan three large-scale recruitment events with 50+ people in attendance.• Conduct 40 classroom presentations and 25 organization presentations about TFA and educational inequity.• Support Teach For America candidates in their application and interview process.

• Began as Facility Assistant in November 2018 and was promoted to Building Supervisor in April 2019. • Supervise a staff of 45 people of Emory’s Student Activity and Academic Center.• Supervise activities taking place in the facilities in order to maintain the safe and proper use of the facilities.• Attend meetings, update and manage membership records, and file paperwork.

Greater Atlanta Area

• Work with a faculty mentor for a full academic year on the research project• Participate in SIRE 299 class, weekly workshops, and other program activities for a full academic year• Give a presentation about research in Emory College’s Spring Research Symposium• Complete a Research Portfolio and work up to 15 hours a week • Project: The Role of Spirit Possession in Bahian Candomblé: The Body, Community, and Social Contexts

Emory University

• Assist with research under the supervision of Dr. Dianne Stewart on projects that relate to the intersection of religion, ritual, and the African diaspora. • Digitize information from various medias (e.g. slide films), campus errands, and filing. Research Projects: • Treatment of African Slaves in 15th and 16th-Century Trinidad and Tobago (completed)• African Motherly Traditions in the Caribbean During and Post Slavery

Greater Atlanta Area

• Served as a 2017-2018 Sophomore Advisor by counseling 28 Emory First-Year Students in Dobbs Hall and was promoted to Resident Advisor the following academic year.• Works with 30 staff members of Residence Life to manage the well-being of First-Year Students. • Attend weekly meetings to be up to date with the Residence Life staff and our policies.• Lead weekly meetings to empower and guide 24 first-year students. • Trained 175+ hours to manage roommate conflicts, sexual assault, substance abuse, and suicide ideation.

• Teach English language skills to 25 students by providing lessons over the Internet, preparing lessons, handling technical aspects, attending training sessions, and promoting services.

Miami/Fort Lauderdale Area

• Manage administrative work, such as handling phone traffic, preparing purchase orders, coordinating events and exhibits, and monitoring artwork while the gallery is open. • Manage the work of 23 artists in the gallery in addition to physically installing the art pieces, operating audio-visual equipment, and updating the gallery's website.

Atlanta, Ga

• Nerv™ is a wellness company that has created Nerv shots, contain ingredients that helps one manage anxiety and stress. Funded $20,605.00 through Indiegogo.• Develop marketing strategies and create relationships between Nerv and Atlanta outlets.

Altanta, Ga

• Troubleshoot various electronics such as MacBooks, PCs, and printers.• Configure software, spyware, and Wi-Fi.• Maintain data metrics that account for IT support traffic.

Miami, Fl

Volunteered 30 hours per week at the Department of Biological Sciences under the supervision of Dr. DeEtta Mills, Natalie Damaso and Priyanka Kushwaha.Conducted own research: The Effects of Exogenous Iron on the Growth of Bacterial Isolates from Soil.Presented in a FIU Symposium.

Master Of Education - Med, Community And Social Change

The Master’s degree program in Community & Social Change (CSC) prepares globally aware leaders, researchers, and agents of change who.

Bachelor'S Degree, Religion/Religious Studies