- Spearheaded sales and marketing efforts, generating $9.19M in revenue in 2024, with a gross margin of 30.48%. Drove a significant increase in gross margin from 28% in 2021 to 31.19% in 2024 for booked sales.- Reduced onboarding time by 20% through comprehensive training programs, increasing team efficiency and sales performance.- Managed a cohesive team of 10, fostering collaboration and transparent communication, leading to a 17.88% YOY revenue growth in 2023.- Increased average revenue per booking to $18K in 2024, with a focus on high-value clients and customer experience optimization.

Additional duties include: - Led cross-functional projects that resulted in a 90% on-time delivery of pre-departure documentation, maintaining 4.8 out of 5 customer satisfaction rating.- Analyzes BYSS process/procedures to reduce inefficiencies and enhance customer experience- Resolved escalated issues as needed

- Recruit, hire, train (as needed), and manage a team of Travel Specialists- Develop a Company sales training structure and training manual- Provide ongoing training to the sales team based on frequent observation and reviews- Manage distribution of incoming leads and workload and efforts of sales team- Measure performance by analyzing data, metrics, goals, and KPIs- Assist the Travel Specialists on key accounts to ensure the highest closing rate- Collaborate with Brand/Marketing/Product teams to provide enticing product offerings andincrease overall conversion rates for visitor → lead → sale- Create a healthy competitive sales environment with enticing incentives and contests- Act in the best interest of the Company to enforce policies and procedures in a supportiveenvironment- Member of the Senior Leadership Team, responsible for strategic planning, organizational development, and decision-making at the highest level, collaborating with other executives to drive company growth, improve operational efficiency, and achieve key business objectives.

Responsible for developing, managing, and supporting the Alexa Data Services team with speech and language solutions. The ADS team researches and delivers high-caliber multi-language text-to-speech technology, leading to voice quality and accuracy. My team focuses on the French Canadian language. Duties include:- Managing job assignment on a day-to-day basis, monitoring performance on job or queue adherence, volume, and quality - Supporting hiring and training of new associates- Ensuring productivity is maximized through supervision, training, analysis, and feedback of performance on a periodic basis - Developing the work schedule for the week by balancing work across various workflows and navigating competing delivery priorities - Liaising with Program Management and other global operations team leads to manage risk and propose mitigation strategies - Tracking quality and utilization metrics- Providing regular, formal and informal feedback to direct reports

Responsible for delivering excellent sales and service results through a team of four dedicated sales specialists amongst a department of twenty-five. This includes but is not limited to taking a role in the recruitment process, training new and existing sales specialists, as well as the overall management and motivation of my team to ensure all leads and revenue opportunities are maximized.Duties include: - Leading the sales team with drive and urgency through an array of management tactics such as live/recorded call coaching, appropriate lead allocation, analyzing conversion statistics and individualized performance management.- Effectively diagnosing sales gaps for an underperforming new hire and executing a plan which brought the sales specialist back on track with exceeding targets.- Mentoring team to achieve and exceed personal goals to track towards promotion.  This resulted in the promotion of a sales specialist on my team from "Senior" to "Elite” in just 8 months.- Creating and implementing incentives and trainings to influence sales specialists to sell more airline tickets which resulted in a departmental 5% booking increase with flights included. - Served as a 24/7 Duty Manager for our UK and US clients to support them while they were traveling which included assistance with repatriation of several groups of clients during the start of the COVID-19 pandemic.  - Responding to negative client questionnaires and feedback promptly ensuring any complaint is resolved to a mutual satisfaction.- Maintaining relationships between on-the-ground partners in Europe, the Audley product team and the Audley sales team.

Additional duties include: - higher sales targets- serving as a mentor to my colleagues through trainings and buddy sessions

Responsible for reaching out to clients who have expressed interest in travel to France and developing their perfect itinerary based on their particular interests. Our clients are discerning travelers looking for a tailor-made travel experience that immerses them in their destination like a local, with unique experiences and access to the best guides and drivers. Each specialist acts as the one point of contact for their clients, from initial inquiry until they return from their trip. As a specialist, my knowledge of each destination within France allows me to create and sell an itinerary based on a client's anecdotes and previous travel. Duties include: - Creative outreach to clients via phone and email once they have requested information- Ability to converse with a variety of clients on the phone in order to gain enough information to put together the perfect trip for each client - no itinerary is "off the shelf," everything is tailored to each individual- Maintain relationships with suppliers overseas, adjusting to tight deadlines while working around time zone differences - Customize each itinerary, building up line by line based on individual preferences and travel style; highlight decisions I have made based on client wishes; ensure that client receives proposed itinerary by email, mail, and through a personalized website; paint the picture of each itinerary on the phone while answering any questions and making any changes requested by the client; processing deposit and final balance payments; searching and booking flights for clients; offering travel insurance - Serve as point of contact for frequent phone and email correspondence with clients post booking; prepare pre-departure informational mailings; answer traveler questions - Follow-up with clients while they are traveling and once they return to ensure that their experience was exceptional, and addressing any concerns if it was not

Responsible for all tasks related to the development and operation of custom-designed tour programs, including regular travel with groups (both domestically and internationally) to ensure successful implementation. Our clients are art museums, university alumni associations, and a variety of non-profit organizationsDuties include: - Design creative tour itineraries; research tour destinations, hotels, restaurants, local guides, transportation, special private visits, etc.; cultivate relationships with in-country contacts- Price new programs and develop proposals for a variety of clients- Assist with the design and production of promotional brochures; write dynamic tour descriptions to be used in brochures- Manage all details of tour operations; coordinate logistics; negotiate agreements with suppliers; confirm meetings and activities; manage program accounting, including foreign currency; organize payment schedules and billing; register tour participants and maintain all tour records; accommodate individual requests (such as air arrangements, deviations, and dietary restrictions) - Serve as point of contact for frequent phone and email correspondence with clients and tour participants; prepare pre-departure informational mailings; answer traveler questions - Travel with groups (both domestically and internationally) as the on-site tour director responsible for coordination of tour logistics and the successful execution of the program; provide compassionate assistance in difficult situations (e.g., emergency situations, lost luggage, misplaced passports) Clients include:University of VirginiaAmon Carter MuseumNational Trust for Historic PreservationOberlin CollegeStanford UniversityChrysler MuseumHarvard Alumni AssociationBryn Mawr CollegeBoston Early Music FestivalPrinceton University National Geographic Family ExpeditionsUniversity of ArizonaUniversity of WashingtonRice University Williams CollegeMilwaukee Art Museum