Responsible for processing Channel Partner deal registration submissions• Process channel partner deal registrations to lower the risk of channel conflict Volume of registrations processed versus goal: 94% Performance SLA: 94% Quality audit pass rate: 96%• Work partner and sales escalations• Peer-to-peer mentor

• Responsible for the day-to-day operations of a team of 6 Quote Specialists• Provided first-level support for quoting escalations• Analyzed quote requests for compliance and complexity• Monitored request volumes for workload balancing and prioritization• Acted as subject matter expert by providing team support through information exchange, analysis, and recommendations for supporting standard quoting and business segment processes

• Provided specialized sales support for timely completion of configuration and quotation requests• Researched quoting issues and provided resolution• Worked escalated requests• Designed and maintained SharePoint used by Quote Specialists• Developed training materials and conducted training for public sector Quote Specialists• Participated in audits to support quality, consistency, and accuracy across the quoting community

• Managed the smooth transition of simultaneous simple and complex application projects from development to operations/support teams• Ensured that objectives were accomplished in accordance with outlined priorities• Coordinated hardware procurement and setup for development, test, and production environments

• Led a team of 5 User Education Specialists• Developed, authored, and edited user manuals and online help systems• Designed look and feel of software applications, web tools, and help systems• Conducted usability testing, analyzed findings, and prepared reports