Liz Painter Email & Phone Number

Ashtead, GB

Guildford, United Kingdom

Kingston Upon Thames, United Kingdom

• Responsible and accountable for the service delivery of all outsourced Core HR, Reward & Benefit processes (onshore and offshore) for Unilever UK Ltd. (Scope of service delivery for approx. 7.5k UK employees)
• Line Management responsible for onshore Reward team
• Responsible for managing key stakeholder relationship with Unilever’s UK HR Leadership team including SDMs, UK Policy and Reward teams and 3rd party providers for payroll, pensions and benefits.
• Accountable for performance metrics and ensuring that performance targets and quality standards are met
• Point of contact for escalations and resolving process, performance and quality issues in line with best practice and changing business needs.
• UK Service Delivery contact for Global Core HR & Reward processes and associated project teams

Bristol

• Tasked with rapidly identifying improvement areas and implementing changes to improve service delivery and customer satisfaction globally.
• Responsible and accountable for; Client stakeholder management for UK Service Delivery Leads, setup of global team structure and global compliance framework, coaching of Service Delivery agents and offshore Delivery.
• Managed and developed UK KPI metrics working with Client Senior Leadership and Accenture Service Management team to deliver simplified and informative metric reporting
• Chaired and presented weekly Client Service Delivery meetings, reporting on metrics and UK service delivery volumes and general service delivery results
• Worked with Client HR Lead to streamline all UK Core HR and Reward processes and to identify gaps and improvements to improve service delivery and Client satisfaction

Kingston Upon Thames, United Kingdom

• Supported HR Service Delivery Manager including deputising for absence.
• Responsible for reviewing HR Admin working practices to ensure compliance to company policy, statutory and audit requirements including the production of a new suite of process maps and supporting documentation.
• Managed and resolved escalated issues, put together action plans and implemented changes to improve service delivery
• Proactively contributed towards delivery of team KPI’s
• Led continuous improvement projects to improve efficiency and effectiveness of the HR service, in particular the Exit process including automation of some activities.
• Developed and maintained effective working relationships with BUHR contacts.

• Pensions administration outsourcing project support
• Designed front and back office processes for the interaction between HR and Pensions
• Facilitated workshops and project working groups to test feasibility of process simplification
• Managed end to end testing to ensure seamless handoffs between impacted teams
• Provided support in the transition of pension activities from an in-house pension function to new 3rd party provider
• Managed the integration of new processes to the in-house Unilever HR Shared Service function