With over 8 years of experience in hospitality and health care, I am currently a Care Home Support Officer at Aurrum, a leading provider of aged care services in Australia. In this role, I manage the Care Home with the daily operations and administration of the care home, ensuring compliance, quality, and safety standards. I also support the staff development and training programs, leveraging my Certificate IV in Training and Assessment. My core competencies include process improvement, customer relationship management, and people management. I am passionate about providing the best possible care and service to the residents and their families, and I am always looking for ways to enhance the care home environment and culture. I enjoy working with a diverse and dedicated team of professionals, and I am committed to the mission and values of Aurrum.