Liz Pickard Email and Phone Number

• Manage $20,000 faculty engagement fund allocation to enhance student-faculty relationships outside the classroom, contributing to overall student satisfaction• Design and execute strategy for school-wide events, including content, programming, speakers, and communications• Curate co-curricular event reports for student opportunities that complement academic experience• Manage reports and communications in Google Workspace, Smartsheet, Zoom, Canva, and MailChimp

• Plan, implement, and manage six to ten events per month ranging from small to large-scale, in-person and virtual opportunities for current and prospective students, alumni, internal and external guests, administrators, and faculty• Liaise with stakeholders to determine and create event objectives, project plans, and desired outcomes for student engagement and attendee experience• Manage logistics and timeline for marketing, communications, budgets, sourcing and contracting venues and vendors, and fulfilling payments• Create and maintain event documents and briefings• Track and manage event data in Google Workspace, Smartsheet, Eventbrite, and Zoom

• Resolve 80-100 member communications daily including inquiries, complaints, and billing concerns• Calm disgruntled members, repair trust, locate resources for problem resolution, and design proper solutions• Consult museum members regarding discrepancies with account information• Maintain accurate member records in Tessitura (CRM)

• Managed on-site bookings for conferences, trainings, meetings, and social events ranging from ten to 300+ guests at the Coastal Georgia Center, Armstrong Campus, and Statesboro Campus• Tailored and developed events to meet clients’ preferences and provided on-site support to ensure proper set-up of facility and catering needs• Maintained reporting of events in 25Live, Smartsheet, Cvent, Microsoft Office, and Google Workspace• Collaborated on conference and professional development program planning to build budgets, secure venues, develop catering menus, coordinate speakers, and organize agendas • Coordinated venues, housing, and dining for adult and youth summer programs

• Supported, advised, and actively managed domestic and international MBA students’ learning journey through admission, orientation, enrollment, and graduation• Collaborated with professors and academic directors to meet students’ individual study needs and develop plans for student success• Fielded students’ first level technical issues with Moodle (online learning management system)• Drafted internal procedures to establish uniform practice among team members utilizing Salesforce and Moodle

• Organized and executed promotional charity events at BMW Centers throughout the Midwest providing test drive experiences for potential customers which were matched by a charity donation from BMW• Facilitated maintenance of luxury vehicles and event equipment, and handled site-specific challenges with care to ensure an exceptional experience for attendees• Compiled post-event reporting and recommendations for continuous improvement in event management and client participation

• Organized administrative process of reviewing applications for high school on-campus and international summer study programs• Responded and acted upon email inquiries for summer programs. • Processed participant payments, forms, and receipts. • Prepared updates of applications, acceptance numbers, and payments. • Facilitated special requests between participants and travel agent.

• Prepared, organized, and executed monthly on-­‐‑campus events for prospective students• Arranged event schedules for hosts and guests to ensure guests’ experience efficiently and accurately reflected on-­‐‑campus student life• Reviewed participant feedback to ensure continuous enhancement of attendee experience

• Mentored freshman women through their first year at college. • Built community in dorm by organizing academic, philanthropic, and social events.• Monitored the dorm to keep order, ensure safety, and create a community conducive to success.• Facilitated communication between students and the administration.

• Gave tours to visitors and prospective students and their families.• Organized and lead high school summer academic programs.• Conducted research for Admissions Counselors and the Events Coordinator.• Prepared for incoming freshman orientation.

• Performed exploratory, descriptive, and causal research to determine tourist conversion rates and overall quality of tourist offerings and amenities in Ouray, CO with the goal of increasing conversion rates and overall satisfaction of visitors• Conducted preliminary focus group questioning. Developed survey questionnaire that was sent to over 10,000 previous Ouray visitors from across the United States. Analyzed results utilizing ANOVA, chi-square, and regression• Presented findings, conclusions, and recommendations in 184-page marketing research report to Ouray Colorado Chamber Resort Association and Hillsdale College Business faculty

Developed content and managed social media platforms in Spanish and English• Supported Sales Director in preparing quotes and scheduling client meetings• Organized client mailings and assisted with administrative duties• Performed exploratory research to understand local market in support of Sales Director