Liz Quezada Email & Phone Number

Sacramento, Ca, Us

• Assist external clients in the onboarding and implementation of Magnus solution.• Managed multiple implementations at once.• Lead discovery and design workshops.• Responsible for evaluating client needs and developing configurations that support business processes. Defines and executes on delivery and implementation plans and tests and troubleshoots final system setups. • Responsible for evaluating client needs and developing configurations that support business processes. Defines and executes on delivery and implementation plans and tests and troubleshoots final system setups.• Provide support to end users through on-site visits, phone, or email from Project Initiation Phase through Go-live Stabilization Phase.• Understand customer workflows and administrative systems. Lead work flow analysis and process redesign initiatives related to supporting and/or improving customer’s quality and administrative functions.• Perform consultative customer support for the use and/or configuration of Magnus for member management, provider relations, care planning, utilization management, quality management and quality reporting.• Work with customers to understand and define processes to be supported by Magnus• Provide SME expertise to PPI development staff on issues related to Quality, administrative and regulatory functions, workflow, support and administration.• Understand, document and drive consensus to resolve issues that arise during and after customer implementation.• Contribute to managing customer change and enhancement requests by identifying needs, analyzing benefits, identifying process changes and impact of enhancements.

Sacramento, California

• Responsible for onboarding and implementations for POS Portal’s products on time, excellent delivery quality and on budget.• Responsible for planning and overseeing projects to ensure they were completed in a timely fashion and within budget.• Worked with users, stakeholders and/or management to gather, analyze and validate project requirements.• Consulted with stakeholders to identify and document business needs and objectives, current operational procedures, current issues, input and output requirements, usage and security requirements. • Documented and communicated business requirements and technical specifications with developers.• Managed projects through status meetings, weekly reports, identifying risks, and tracking issues.• Executed and validated test cases.• Monitored and documented post/pre-implementation issues and revisions. I also was the point-of-contact for end-user technical support during post/pre-implementation.• Managed multiple implementations/projects at one time.

Davis, Ca

TRAINING• Conduct all product client trainings as required for new software implementations and continued education for existing clients.• Develop and deliver a minimum of 9 trainings programs, for each client, to ensure customer has a fully functional system to facilitate a successful go-live.• Conduct client educational webinars• Oversee development of presentation material for company’s webinarsPROJECT MANAGEMENT• Assist with identification of risks, and with development of mitigation or avoidance plans• Implement and support electronic medical record systems• Translate customer’s business requirements and actionable plans to facilitate product improvement and enhancements• Gather and analyze customer’s business requirements and apply detail working knowledge of application features to implement software solutions that support client’s needs• Conduct kick-off meetings with clients and sales representatives to officially start projects and develop the project plan• Implement project plans which outlined the scope, schedule, budget and adequate resources using AGILE project management processes and methodologies• Conduct planning sessions with the client’s key functional leaders to create a series of documented management plans that detail the client project’s scope, changes, communications, quality, risk, schedule, resources, and education plans• Schedule resources, assign responsibilities, and monitor progress to ensure compliance with the project plan; immediately notifying affected parties of nay schedule changes• Obtain regular feedback from clients regarding project status and quality of service. Take immediate correction action as required• Manage multiple software implementations simultaneously• Experience working with interfaced/integrated multi-vendor applicationsSoftware Applications• Visual Studio Team Foundation Server 2015• Salesforce• LiquidPlanner• MS Visio• MS Office Suite 2016