Liz Stevens Email and Phone Number

Operations lead in a rapidly growing fintech with client coverage including a Tier 1 UK bank. Responsibilities included process, policies and control coverage, programme and project management, legal and compliance, and Salesforce administration.

Additional responsibilities – payment and customer operations and critical third party vendor management, with increased headcount and budget responsibility. Part of management team, managing all aspects of planning and execution, for solvent wind down of five business entities, including one regulated by the Financial Conduct Authority.

Led from nascence a Business Change team (doubling headcount) within a rapidly scaling fintech, offering business-wide process improvement and programme and project management. Grew key areas of responsibility to include strategy and organizational development, data security, systems governance, incident management and internal communications.

Programme and partnerships lead for European accelerator focussed on marketing and advertising technology. Achievements include - **Redesign of startup and scale up accelerator programme structure to increase the number of participating companies; increasing income stream and reducing cost base**Redesign and implementation of new and improved strategic and operational processes**Managing delivery, in collaboration with C-Suite corporate partners, of startup led innovation programmes - nurturing relationships from lead generation to package renewal

End-to-end system design, strategy development, and programme and project management of health and social care transformation schemes. Achievements include - **Co-design (alongside patients and professionals) and full-service delivery of a multi-million pound Integrated Care Community Hub, housing over a dozen health, social care and voluntary sector services**Baselining and analysing data, activity and costs, conducting market assessment and making recommendations to improve coordinated working for tri-county Continuing Healthcare Service**Leading organisational development of senior NHS Board; clarifying roles, responsibilities and reporting processes in NW England

Business Manager supporting and maximising core business areas across care purchasing budget. Management of internal programmes and projects with a specific focus on transformation and integration across joint health and care services.

Member of the Local Government Association's management development programme; the ngdp. Autonomously led several high-profile projects across multiple departments, streamlining services and supporting the Authority to realise ambitious savings targets.