Customer service over Christmas. In store bakery.

SeahamDeveloped bespoke business, website and systems training to set up a new national call centre in London for businesslink.gov. Trained 77 new agents to deal with business support queries; negotiate the new business link website and identify solutions for business customers nationallyDelivered and designed various in house workshops and induction training to all new starters in the business Provided solutions and bespoke support and advice to a portfolio of clients in the… Show more SeahamDeveloped bespoke business, website and systems training to set up a new national call centre in London for businesslink.gov. Trained 77 new agents to deal with business support queries; negotiate the new business link website and identify solutions for business customers nationallyDelivered and designed various in house workshops and induction training to all new starters in the business Provided solutions and bespoke support and advice to a portfolio of clients in the north east business landscapeCoached business clients to access finance, workshops and information Show less

Main point of contact for both academic and support staff in their training and development needsRedesign of the induction package, developing both learning styles and delivery package to be more customer centric.Design of software package to gain budgetary control of staff training events, and enable academic department heads to control costs

The creation of a 'training team' within AA Insurance Sales, working with brand new staff within their 3 month induction, ensuring that they were able to achieve targets and meet key performance indicators Monitored team performance, conducted 1-2-1 coaching and team communication sessions to ensure achievement of quality and business goalsNominated for sales team manager of the year for outstanding resultsVarious Supervisory and Management Roles