Reporting to General Manager, with responsibility for Business Development. ReportingDepartments include C&B Sales, C&B Event Management and Administration, Reservations,Revenue and Sales. Specific responsibility for driving yields management and maximizingrevenue whilst achieving GOP targets. Directing sales team. Liaison with owner representatives.Key AchievementsIncrease market share.Rate flexibility in competitive market.Increase corporate base business.Preparation and achievement of Hotel budgets.Group/Air crew contract.European Commercial Manager of the Year 2010People Development of Departmental Heads through coaching andmentoring. Three team members enrolled on Top Gun programmeDirect hiring of personnel for reporting departments.Change management.Widespread network builder.Quality Create a Sales EnvironmentEstablish Sales SystemEstablish Delphi, Onq and Ideas V5I systemsIntroduction of Balance Scorecard reviewsCentre of Excellence 97%Customer Building strong relationships to ensure repeat businessDevelopment of Leisure ProductsIntroduction of Customer Relationship ManagementIncrease of forward business on the books

Reporting to General Manager, with responsibility for Business Development.Reporting Departments included C&B Sales, Reservations. Specific Responsibility for YieldManagement, introducing sales procedures. Changing reservation systems from Fidelio to ONQ.

Reporting to Area Manager, with particular responsibility for Business Development.Reporting Departments have included C&B Sales, Reservations, Front Office, Housekeeping,Maintenance, Special Events, Nightclub. Specific responsibility for Yield Management, changing businessmix in a competitive market as well as compiling Budgets, Forecasts and Sales & Marketing plan.; Various sales/revenue positions working for amongst others Stakis,Ramada & Forte