Lissett H. Email & Phone Number

Miami, Florida, United States

Coral Gables, Florida, United States

• Addressing customer inquiries, concerns, and complaints promptly and effectively to ensure a positivecustomer experience. This may involve troubleshooting technical issues, providing guidance on productusage, and offering solutions to resolve problems.• Assisting customers with technical support related to products or services, including troubleshootingsoftware or hardware issues, diagnosing problems, and providing step-by-step instructions for resolution• Handle a high volume of customer inquiries and requests with efficiency and attention to detail• Supporting customers with account-related tasks such as account setup, password resets, billing inquiries,and subscription management involving maintaining accurate records and ensuring the security of customerinformation• Providing comprehensive product or service information to customers, including features, specifications, andusage instructions• Document customer interactions, including details of inquiries, complaints, and resolutions, in the company'sCRM system• Collaborate with other team members and departments to escalate complex issues and ensure timelyresolutions• Continuously seek opportunities to improve customer satisfaction and contribute to the overall success ofthe customer support team• Comprehensive command of legal, office, administrative and clerical support functions while maintainingcurrent knowledge of state and federal regulatory requirements, legal documents, state reporting filings, and tax procedures

Miami, Florida, United States

• Uploads digital files and data and processes requests for files and data.• Organizes and archives records and documents.• Makes copies of paperwork and distributes as needed.• Retrieves data and files for other departments and personnel.• Uses alphabetical and numerical systems to organize paper and electronic records documents.• Checks paperwork, digital forms, and files, updating or correcting documentation as needed.• Updates filing systems and devises new filing and organizational and storage systems for data and documents as needed.• Creates new files and provides needed information on forms and reports.• Secures and protects the privacy of documents.• Scans paper documents and verifies that scanned documents are clear and legible.• Records when and what documents have been borrowed and returned.• Monitors filing materials and office supplies and works with vendors to secure needed supplies, or reports when new purchases need to be made to Office Adminstrator.• Discards documents when required in accordance with official procedures.• Transcribes audio and video content.• Operates office equipment.• Looks for ways to improve filing systems and designs forms and templates for data entry.• Types and performs data entry.• Works with warehouse personnel or outside storage vendors to assure safe archiving of documents.• Checks and corrects documentation and placement of previously filed documents.

Miami Lakes, Florida, United States

• Conducted interview intake services from incoming correspondence and telephonic inquiries consisting of analyzing and assessment of state Medicaid eligibility criteria into Medicare/Medicaid Savings Programs and other vocational rehabilitation services• Conducted thorough assessments of members' healthcare needs and develop personalized care plans in collaboration with healthcare providers• Coordinate and facilitate access to medical services, treatments, and resources to ensure timely andappropriate care for members• Review requests for medical services, procedures, and medications based on medical necessity, coverage guidelines, and clinical criteria• Maintained Close Liaison with clients in order to obtain feedback and assist the client further• Serve as a liaison between members, healthcare providers, insurance companies, and other stakeholders to facilitate communication and resolve issues• Monitor members' healthcare utilization and outcomes, identifying opportunities to improve quality of care, reduce costs, and minimize risks• Educate members about health insurance benefits, coverage limitations, and options for accessing care, including telehealth and preventive services• Assist members with navigating the healthcare system, understanding medical bills, and appealinginsurance denials or grievances• Document all interactions, decisions, and outcomes in the case management system, ensuring accuracyand compliance with regulatory requirements• Collaborate with interdisciplinary teams, including nurses, social workers, and care coordinators, to address complex medical, behavioral health, and social determinants of health issues• Stay informed about changes in healthcare regulations, insurance policies, and evidence-based practices to provide informed guidance and support to members

Miami Lakes, Florida, United States

• Conducted telephonic outreach activities using interview techniques for initial, follow-up, and specialprojects including the analysis and assessment of state Medicaid eligibility criteria for Medicare/Medicaid Savings Programs• Interviewed members for eligibility for low income subsidy programs including, SNAP, meals on wheels, energy and utility assistance, and nutritional assistance• Maintained current knowledge of state and federal regulatory requirements to adhere to strict compliance standards of all aspects of Social Service Coordinator’s operations• Maintained confidentiality and privacy of members' health information in accordance with HIPAAregulations and organizational policies• Participate in interdisciplinary case conferences, utilization management meetings, and qualityimprovement initiatives to promote best practices and enhance care coordination

Bachelor Of Applied Science In Supervision & Management, Business Administration And Management, General

Activities and Societies: Sigma Beta Delta Honor Society International Honor Society for Business, Management, and Administration, Phi.

Associate Of Arts And Sciences - Aas, Business Administration And Management, General

Activities and Societies: PHI THETA KAPPA Honor Society