Liza T R. Email and Phone Number

Performs eligibility verification, obtains pre-cert and/or authorizations thru variety of platforms to ensure pt elibility and pre-cert/auths are obtained in a timely manner.Communicates closely and develop relationship with clinical partners to ensure continual open communication between clinical, ancillary and patient access departments. Actively participates in extending exemplary service to both internal and external customers and accepts responsibility in maintaining relationships that are equally respectful to all.

Thoroughly reviews all patient history form, checklist and consent forms to ensure completion prior to sending back with the technologist.• Verifies physician order for procedure, diagnosis and exam specifics matches the exam we will be performing.•Proficient in various EMR systems, including EPIC and Pacs. •Sorts, disburses to appropriate individuals, and processes all incoming and outgoing mail.•Creates patient accounts, schedules appointments and pre-registers patients striving to minimize patient and physician inconvenience.•Maintain/request/send/upload medical records upon request or needs.•Serve as support for team/patient inquiries as needed.

• Directed incoming calls to internal personnel and departments, routing to the best-qualified department.• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.• Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.• Interacted with clients to resolve issues and answer software-related questions.• Assisted in identifying gaps between business requirements and application capabilities and recommended action steps.

•Make patient/parents feel comfortable, at ease and welcome to the practice, educate patients on oral hygiene and appliance care. •Perform procedures assigned by Orthodontics; prep teeth for braces, adjustments of wire and appliances. • Sterilize, set up and prepare orthodontic equipment and instrumentation in accordance with established regulations and guidelines. • Maintain clean, neat work area. Restock supplies as needed. • Follow OSHA guidelines, and maintain safe and effective working habits; report any unsafe tools or procedures to the practice manager. • Maintain confidentiality of patient PHI and any other related information according to practice privacy practices and HIPAA.

• Providing outstanding community service during the pandemic with emphasis in the logistics of the Covid-19 testing sites.• Collaborated in public relations and translations for community awareness.• Utilized organizational, time management and problem solving skills in effort to maximize resources.• Provided training and support to improve data entry collection.• Collaborated with the management team to target issues and uncover methods that would increase operational efficiency.• Adapted quickly to changing project priorities and job specifications with analytical thinking and task prioritization skills.

• Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.• Efficiently and productivity providing patient care combined with customer service while effectively managing daily schedules, looking for marketing opportunities and learning curves.• Executed time management with effective and caring patient care. Efficiently resolved under stressful circumstances.• Followed OSHA guidelines during sterilization and organization in all clinical aspects.• Created and developed bilingual forms to assist with administrative tasks and patient care.• Increased patient base by 30% by the delivery of strategic, energetic and creative marketing events.• Enhanced profitability to achieve marketing objectives and drive productivity and growth from concept to implementation.• Directed marketing projects through conceptual planning, schedule management and final implementation.

• Managed multiple units flow with communication, organization, and empathetic skills while providing administrative support to medical and support staff.• Entered patient data and processed doctor's orders into EMR system• Scheduled patient transport within units and other hospitals as well as testing within our facilities.• Flexibility and availability to House Supervising Nurse to float into units needing support.

• Developed and improved patient care with organizational skills, time management abilities.• Collaborated to quickly provide patient care while maintaining time management, organization and professionalism to patient care.• Effectively managed patient scheduling, registrations and data entry; insurance verifications; multiple payments processing; performed office end of day duties.

• Employed effective communication with patients and families, physicians and other healthcare team members related to patient condition.• Input complete and accurate patient record and identity of physician of record on computer and patient chart to facilitate appropriate routing of patient information to correct physician.• Monitored office supply inventory, analyzing usage patterns and requisitioning supplies and equipment as well as maintenance repair services.• Collected and analyzed data related to customer service, patient charges and supply utilization.• Entered work orders into the computer system for appropriate departments regarding maintenance issues and biomed needs.• Transcribed physician orders accurately and alerted nurses to new orders, single orders and stat medications.• Helped troubleshoot equipment failures such as call systems, portable phones, WOWs and other unit devices.• Assembled and maintained patient medical records and other documents related to patient care with patient confidentiality as a priority.

• Employed effective communication with patients and families, physicians and other healthcare team members related to patient condition.• Input complete and accurate patient record and identity of physician of record on computer and patient chart to facilitate appropriate routing of patient information to correct physician.• Monitored office supply inventory, analyzing usage patterns and requisitioning supplies and equipment as well as maintenance repair services.• Collected and analyzed data related to customer service, patient charges and supply utilization.• Entered work orders into the computer system for appropriate departments regarding maintenance issues and biomed needs.• Transcribed physician orders accurately and alerted nurses to new orders, single orders and stat medications.• Helped troubleshoot equipment failures such as call systems, portable phones, WOWs and other unit devices.• Assembled and maintained patient medical records and other documents related to patient care with patient confidentiality as a priority.

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.• Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.• Rotated merchandise and displays to feature new products and promotions.• Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.