• Utilize LiveChat support platform to aid customers online in real time, as well as attending to support requests made after hours• Licensed to sell cancellation travel insurance in all 50 United States and authorized to sell medical travel insurance globally• Providing considerate, precise and compassionate guidance and recommendations regarding policies, as well as access to resources for prospective clients, travel agents, etc.• Full and clear understanding of various policies with consideration to state specific regulations and clearly and effectively communicate policy coverage to clients• Meet needs, wants and requirements of clients with best choice of policy• Verification of provided information for clarity and accuracy in data input practices• Close monitoring of industry specific international affairs such as insurance legislation, civil unrest, conditions of war, or disaster• Close monitoring of global weather patterns such as wildfires, hurricanes, earthquakes, etc.• Utilized bilingual English/Spanish skills to translate documents, procedures and communicate with clients• Aid in website development/troubleshooting projects• Train new employees through shadowing sessions

Providing in-home care, company, and friendship to pets and plants while their humans are away.Servicing New England & the TriState areas