Multi-Unit Franchisee - Chief Operations Officer
Smiling Moose Rocky Mountain Deli
Grand Forks, Williston & Watford City, Nd & Eau Claire, Wi
Chief Operations Officer-Most profitable multi-unit operation within franchise since 2014.-Real estate development to identify next growth opportunities.-Managed location growth & long term strategies for development.-Review & evaluate business procedures related to budget goals.-Managed all vendor relations, contracts & community engagement including grant applications.-Implement policies and procedures that will improve day-to-day operations & increase profit.-Oversee all Human Resource functions - average General Manager tenure was over 4 years.-Sold business in 2023.