Liza Pathak Email & Phone Number

Mumbai, Maharashtra, India

As a Product Manager at IndusInd Bank, I have showcased proficiency in strategic product development and management. My responsibilities encompass a wide range of activities, including:💡 Innovative Product Ideation: Leveraging extensive market research to conceive and develop new banking products that align with market demands and customer needs.🗺️ Strategic Roadmap Planning: Establishing comprehensive strategic roadmaps that outline the product development journey from inception to successful customer launch.🚀 Implementation Leadership: Effectively managing the end-to-end implementation process, ensuring seamless execution and successful product launches.🎯 Customer Acquisition: Demonstrated success in customer acquisition, with a notable achievement of onboarding 2000 new customers within the inaugural month of a product launch.📈 Vertical Expansion: Proficiently orchestrating the establishment of a new Business Cards vertical within the bank.🌐 Digital Transformation: Spearheading the transition from traditional, physical workflows to efficient digital onboarding processes, resulting in a remarkable 80% reduction in Turnaround Time (TAT).🤝 Strategic Partnerships: Overseeing strategic partnerships with renowned entities like Walmart, Enkash, and PayU to cultivate additional revenue streams.👥 Customer Experience Enhancement: Leading the design and implementation of a cutting-edge digital card management platform for corporate clients, elevating the customer experience, and enabling real-time processing.🔄 Operational Efficiency: Streamlining the crucial legal paperwork required for customer onboarding, achieving an impressive 50% reduction in document volume.In this role, I have demonstrated expertise in product innovation, strategic planning, cross-functional collaboration, and a commitment to enhancing customer experience while driving revenue growth and operational efficiency.

Mumbai

As a Product Manager at ICICI Bank, I was entrusted with the oversight of two pivotal products: Forex and INR Prepaid Cards. My primary responsibilities included:🚀 Product Strategy and Development:Led the conceptualization, development, and successful launch of innovative payment solutions, building on past successes like Companion Cards.Strategically guided rebranding efforts and product enhancements, aligning with industry benchmarks.💼 Revenue Growth and Market Competitiveness:Drove revenue growth through UI/UX enhancements and the introduction of new features in digital channels, achieving a remarkable 20% increase within a year.🌐 Innovative Customer Accessibility:Pioneered new avenues, including phone banking and WhatsApp banking, to enhance accessibility and customer engagement.🧾 Quality Assurance and Product Deployments:Demonstrated expertise in translating business requirements into precise specifications (BRDs), validating product compliance through UAT testing, and taking accountability for release readiness through sign-offs.📢 Strategic Marketing Initiatives:Executed targeted campaigns and strategies to drive load volume increases, doubled sales during peak seasons, re-engaged dormant customers, and promoted digital adoption.

Bengaluru, Karnataka, India

Upon commencing my role at Tata Advanced Systems as a Management Trainee (Program Management), I was tasked with the following core responsibilities:🚀 Project Planning and Execution:Oversaw project execution, ensuring adherence to deadlines, budgets, and quality standards.📞 Stakeholder Communication:Acted as the primary point of contact for stakeholders, providing regular updates on project progress and addressing inquiries or concerns.📝 Documentation and Reporting:Maintained accurate project documentation, including progress reports, status updates, agreements, and any necessary documentation for audits or reviews.

Master Of Business Administration - Mba, Business Administration And Management, General

Activities and Societies: 1. Member of Potpourri - The quizzing & literature club of IIM Udaipur 2. Organizing member of Udaipur Leap Day.

Bachelor Of Engineering, Mechanical Engineering, First Class With Honours