ACTIVITIES:✔ Expertly manage cloud platforms such as VMware, Azure, AWS, and work with technologies such as Microsoft 365, Zimbra, Acronis, as well as implementing antivirus security solutions.✔ Participation in internal and external kick-off meetings with clients and Project Managers, establishing clear work plans for the implementation of cloud solutions.✔ Gathering information and analyzing technical requirements to ensure efficient implementation aligned with project objectives.✔ Functional testing, fine-tuning and optimization of solutions as necessary, ensuring the stability and effectiveness of the implemented system.✔ Detailed technical documentation including project reports, test plans (ATP) and access credentials for formal delivery to the client.✔ Training clients in the use and administration of cloud solutions, facilitating access to support resources such as technical manuals and presentations.✔ Constant advice to technical teams in cloud projects to maximize the use of the implemented solutions.

ACTIVITIES:✔ Conducted periodic assessments of the infrastructure, detecting critical vulnerabilities and applying mitigation measures to ensure the protection of high-availability financial systems.✔ Prepared detailed documentation on the vulnerabilities detected, the solutions applied, and the improvements implemented. In addition, reported incidents and solutions with a focus on continuous improvement.✔ Installed and managed SSL certificates on key systems to ensure the security of encrypted connections, maintaining the confidentiality and integrity of sensitive information.✔ Planned and implemented security patches and updates on critical servers and applications to keep the infrastructure secure and up-to-date.✔ Provided specialized infrastructure support to engineering teams, facilitating the resolution of technical problems and ensuring compliance with service level agreements (SLAs).

✔ Provide internal and national customer support.✔ Support Windows and Linux Operating Systems.✔ Give support to clients on the IAAS, SAAS, PAAS service.✔ Server Support, both physical and virtual✔ Generate the monthly report of the delivery of services to Cloud clients.✔ Execute backup processes of virtual servers in the cloud.✔ Manage updates of both physical and virtual servers.✔ Server monitoring and troubleshooting if required.✔Manage cloud server updates.✔ Support the client verify the security in VPN, FIREWALL of their vDC.✔ Manage customer support in IP telephony, PBX in the Cloud UCaaS service✔ Make backup copies of applications on servers.✔ Preventive and corrective maintenance of technological equipment.✔ Incident management applying ITIL best practices

ACTIVITIES:✔ Operate and monitor the platform, as well as attend to 1st level support cases for IT services.✔ Monitor cloud technology infrastructure for hardware and software components.✔ Generate the monthly report and on demand of the availability of the platform.✔ Generate the monthly report of the delivery of services to cloud clients.✔ Maintain monitoring and service level indicators for each client.✔ Execute cloud backup processes according to the defined process.✔ Carry out actions to identify possible problems through proactive monitoring.✔ Attend and manage 1st level cases according to the established service levels.✔ Execute the check list defined for the operation and monitoring of the platform.

ACTIVITIES:✔ Give monitoring in the applications installed in the Data Center of the company.✔ Support in the development of applications developed for the institution.✔ Monitor virtualized servers in the Cloud.✔ Give support to users in the development stages of the application deployed in the Cloud.

ACTIVITIES:✔ User support, assembly of computer equipment.✔ Installation of Windows, MAC Operating Systems, Support for laptops and desktops.✔ On-site support and remote attention, telephone support for users