Proven track record of motivating and assisting in developing a team of copywriters and designers, in order to achieve the productivity and quality KPIs. This includes interacting with all levels, including onshore teams, offshore functions and 3rd party agencies.Proactive within a busy, high pressured environment, with excellent time management and people skills as well as the ability to communicate effectively.Delivers training to team or department when appropriate, whilst nurturing individual aspirations for growth and development.Delivers customer service excellence whilst achieving desired business outcome.Focused on continued improvement with regards to product and process, with a strong attention to detail. This has included product refinement trials and the launching of our mobile platform.Awareness of, and interest in industry trends including new media, Web 2.0, SEO and its high impact on advertising and small businesses.

Strong ability to lead a team of customer service professionals in the delivery of best in class service, achieving customer satisfaction and departmental objectives. With direct involvement, I have the ability to handle high-level manager escalations to resolution.Creating a culture of “delighting our customers” and ensuring that company values and behaviors are upheld and embedded within the team. Project managing transitions of workflow offshore. Offering feedback to improve process and provide stability, whilst maintaining company standards of quality and productivity during this difficult time. Responsible for tier-1 calls regarding complaints, queries and resolution, finance issues and website amends.Engaging the team through a clear, confident and enthusiastic communication style, whilst able to adjust this to the situation, circumstances and especially the individual.Recruit, develop and motivate a team to ensure sufficient capability to achieve departmental objectives.Coaching and developing the team in order to identify and acknowledge team member’s individual strengths and nurture skills to the benefit of the team, whilst identifying an individual’s personal interest of growth and development across the business.

Responsible for sales throughout the UK and for all customer quotations.Managed full service proposition for clients through multi-site virtual teams (Marketing, Sales, Customer Services and Operations).Full accountability for UK team performance and responsible for company marketing material.Maintained, developed and sourced new accounts including Total Refrigeration - £750,000 per annum.

Increased market penetration in sales territory, developing and exploiting new business contacts achieving profitable revenue growth.Designed and managed marketing promotions for the company.Responsible for organisation development - set up a new courier management system, initiated new economy service, set up company incentive scheme.Developed and maintained existing client accounts improving customer retention.

Increased market penetration in given sales territory of Oxfordshire by developing and exploiting new business contacts achieving profitable revenue growth. Sourced, qualified and appointed all new business leads.Negotiate at all business levels with current and prospective clients.

Increased market penetration in the region whilst developing a new sales team and division of the company.Established a training program for all sales representatives.Negotiate at all business levels with current and prospective clients.

Top National and Regional Sales Person in 2001 for TNT International.Developed and exploited new business contacts while developing and maintain existing client accounts and improving customer retention along the M4 Corridor and Thames Valley.Exceeded all targets set - £1.5m territory sales per annum, £30,000 new business per quarter / 30 sales calls per week).Installed and trained personnel on TNT software packages.

Increased market penetration in sales territory, developing and exploiting new business contacts achieving profitable revenue growth.Fully conversant with all competitor products, services and activity and able to challenge these activities.

Teleseller of the year in 1996 for TNT after achieving 246% of target.Exceeded all targets (200 calls per week, £20,000 new business per quarter.)

Responsible for sales development in new area.Built up team of 70 staff from standing position.Advertising and recruiting for new staff and training at all levels.Incentivising and motivating all sales teams.

Store manager duties for fashion retail outlet.

Manager for ladies fashion with the responsibility for daily running of departments, Staff Training, Control Budgets. Liaising with suppliers, purchasing dresses and ladies underwear and balancing stock control.