Lizbeth Edwards Email and Phone Number

Provided exceptional customer service through phone calls and email in a phone center that received up to 2100 calls daily Logged call and email tickets using ETQ Reliance and ZenDesk, ensuring all customer needs were up to date and handled properly to provide customer satisfaction.Learned more than 18 product lines that Rust-Oleum offers; from spray paint to garage floor coatings and wood care to complex industrial coating systems

Responsible for answering consumer emails and phone calls pertaining to product information questions, complaints, detailed technical questions on product use, application process and how to correct and/or avoid problems with application. Take and enter customer orders placed over the phone and via mail order. Process product returns and enter order to ship new and correct product. Take replacement parts orders for products that are missing, lost or damaged by consumer. Enter, pick and package these orders for shipment. Order stock as needed to maintain replacement parts area.Maintain Company website with product updates featured products, price changes and create any new products/product lines. Sign into ecommerce Shopatron website numerous times daily to check for incoming orders that cannot be fulfilled by distributors and determine if we are able to fill them after checking product availability. Maintain Company Facebook, Twitter, Pinterest and YouTube pages/accounts.

Purchased finished goods to fill customer back orders and “on hand” required level of stock requirements. Automate product needs for six branch locations to maintain an approximate two month “on hand” level of stocked items.In addition to daily employee contact, it was necessary to assist outside salesmen in location products needed for customers, including items that were not in stock or were obsolete. This required prompt assistance in finding the most cost efficient vendor in a timely manner.Other responsibilities included managing a critical inventory list of products that were quickly depleted. This required a predetermined schedule for reorder points so as not to run low on stock levels. Determined best method of shipping if vendor orders were not as set pre-paid levels. Assisted Purchasing Manager with any projects in addition to working closely with co-workers on various tasks throughout the company.

Purchased raw materials, including but not limited to, steel and carbide, parts from vendors, machined parts, prints or catalog stock. Organized various spreadsheets and databases for the Sales Manager. Assisted IT in special projects, including but not limited to, inputting raw material data, vendor and customer information for a new cost estimating program accessed company wide.Coordinated and maintained Carbide Consignment cabinet inventory and database, approved billing for payments.Addressed and resolved any conflicts, concerns or questions arising from various vendors.Teamed with Quality Control Manager on ISO 9001 implementation, maintenance and auditing. Included in this is creating Management review meeting minutes, area audits, maintaining ISO database and physical inspections prior to audit. Instructed employees to insure knowledge and performance compliance.