Administrative Support Assistant
Current- Responding efficiently and accurately to callers, explaining different scenarios, and ensuring that clients feel supported and valued.- Assisting clients with phone and email inquiries about their case status, leading recurring calls to keep customers informed of key items/issues, as well as making sure we obtain the necessary proof to move their litigations forward. - Utilizing software, databases, scripts, and tools appropriately. Maintaining our clients’ database up-to-date by making all the necessary changes to the information and status.- Troubleshooting and solving problems with our team. Correctly engaging in the litigation process by learning, following and improving protocols and processes.- Making outbound and inbound calls to gather necessary information and documents needed to properly prove up a case.- Analyzing data, investigating problems and determining solutions. Day-to-day support, issue resolution, escalation and reporting, as well as focusing on helping the client as much as needed. - Collaborating cross-functionally within all levels of the organization and advocate for external and internal teams.
