Liz Blacklock work email
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Liz Blacklock personal email
With a proven track record in shaping and advancing customer success through dedicated client engagement, precise forecast accuracy, strategic planning, and the consistent execution of plans, I specialize in identifying, navigating, and championing the needs of both customers and internal teams.My approach encompasses not only fostering trust but also leading and collaborating with teams working remotely and in person. I enhance staff and client engagement by instilling reliable practices and setting clear expectations, consistently surpassing goals and targets.Key Strengths:Customer Success: Proven ability to drive customer success through strategic planning and execution.SaaS Onboarding Expertise: Proficient in orchestrating seamless Software as a Service (SaaS) onboarding experiences, ensuring swift and effective end-user adoption. adept at creating intuitive processes that enhance user understanding and engagement while maximizing the value of the software.Client Services & Engagement: Established trusted client relationships, emphasizing engagement and satisfaction.Project Management: Adept at leading and participating in projects from initiation to successful completion.Escalation Management: Skilled in efficiently handling and resolving escalations.I am passionate about leveraging my Subject Matter Expertise in Customer Success, Client Services and engagement, Relationship Management, Project Management, and Digital Marketing to drive success and exceed expectations in every endeavor.
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Senior Customer Success ManagerSignetSan Jose, Ca, Us -
Senior Customer Success Manager (Saas)Nexus Apr 2022 - Present- Design and Deliver SaaS onboarding workflow and materials- Develop success plans that outline their critical success factors internal company goals, and mitigate potential issues- Establishing a trusted adviser relationship to ensure customer’s overall satisfaction with our products- Proactively and effectively communicating products and services to increase the value of customer satisfaction with moderate guidance, ultimately leading to a successful renewal- Providing assurance and oversight to implementing customers regarding SaaS implementations- Coach and mentor new team members, focusing on developing product knowledge and relationships while keeping pace with a rapidly changing product and growing environment- Demonstrate subject matter expertise on internal processes and external product best practices, becoming a reliable internal resource for all team members -
Customer Success ManagerNexus Feb 2020 - Apr 2022
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ConsultantVarious Clients 2019 - Feb 2020Consulted with organizations for Project / Program Management and digital marketing engagements. Notable Contributions: *Continued ongoing professional development between client projects: *Digital Marketing (Udemy); Customer Success (Gainsight Training); Leadership Training (Blackbaud U); and Salesforce training.
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Director - Account Management, NonprofitsPmx Agency 2017 - 2018New York, Ny, UsDeveloped and executed client & project management processes and procedures for clients throughout their lifecycle. Engaged across all channels to support clients planned engagements; managed escalations and focused on retention and renewal. Supported ongoing business development efforts through pricing and contracting. Notable Contributions: •Aligned role of Director of Account Management to growing the nonprofit vertical within the existing team.•Collaborated with key stakeholders across agency teams for joint venture opportunities that consistently resulted in new business opportunity/growth. -
Portfolio Leader - Managed ServicesBlackbaud 2015 - 2017Charleston, South Carolina, UsStrategically managed an enterprise portfolio with 40+ clients and an ARR of 12.5M. Developed and executed client engagement strategies to boost retention, revenue, and product usage. Collaborated with cross functional groups for complex renewals and new client onboarding. Create and execute Account/Success plans that aligned customer goals and internal tactics to focus on retention and growth as well as creating client advocates. Notable Contributions: •Initiated and managed a project to review, document, and operationalize internal client work; reduced monthly costs by 60% •Cross team collaboration with sales, professional services, marketing and operations to onboard new and upsold clients consistently •Managed personal portfolio as well as several Portfolio Managers with YoY successful KPIs -
Portfolio Manager - Managed ServicesBlackbaud 2013 - 2015Charleston, South Carolina, UsStrategically managed a portfolio with 13+ clients and an ARR of 5.5M. Managed a team of project managers and interfaced with clients regularly for QBRs, escalations, renewals and contract negotiations. Developed and implemented client communication strategies to deliver tailored messaging to increase engagement and identify opportunities. Execute Account/Success plans including cross team efforts. Notable Contributions: •Consistently met or exceeded client retention and revenue KPI’s during tenure in role. •Presented at conferences, as well as sessions at user forums and client-focused meetings for 5 to 150 attendees.
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Manager, Relationship Management / Project Manager - Managed ServicesBlackbaud 2010 - 2013Charleston, South Carolina, UsDirected team of 10 Relationship Managers across ~100 accounts. Key focus of the team was escalation management, renewal efforts and continuous client satisfaction. Quickly resolved escalated issues, advocated for client needs, and managed technical projects across discovery, documentation, and testing. Notable Contributions: •Oversaw project to document all Client Managements processes and procedures and train relevant staff to improve client engagement and retention. Streamlined workflow and onboarding, enabling growth in capacity without adding new hires.
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Associate Director, Data ServicesAmerican Diabetes Association 1998 - 2010Arlington, Va, UsLed 40-member data entry and fulfillment team responsible for the accurate and timely data handling for shared services center. Manage relationships with vendors handling fulfillment and shipping operations and partner with colleagues to develop improved processes and increase cross-departmental support. Serve in Train-the-Trainer role in group and individual settings as well as oversaw the efforts to document all internal procedures.
Liz Blacklock Skills
Liz Blacklock Education Details
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Loyola University ChicagoBusiness Administration Coursework
Frequently Asked Questions about Liz Blacklock
What company does Liz Blacklock work for?
Liz Blacklock works for Signet
What is Liz Blacklock's role at the current company?
Liz Blacklock's current role is Senior Customer Success Manager.
What is Liz Blacklock's email address?
Liz Blacklock's email address is li****@****aud.com
What schools did Liz Blacklock attend?
Liz Blacklock attended Loyola University Chicago.
What are some of Liz Blacklock's interests?
Liz Blacklock has interest in Social Services, Children, The Ocean And All It's Gorgeous Glory, Travelling, Animals, Reading, Nhl, Human Rights, Hockey, Animal Welfare.
What skills is Liz Blacklock known for?
Liz Blacklock has skills like Team Building, Management, Crm, Leadership, Non Profits, Community Outreach, Budgets, Strategic Planning, Analytics, Fundraising, Business Analysis, Business Process Re Engineering.
Who are Liz Blacklock's colleagues?
Liz Blacklock's colleagues are Patricia Locklear, Sneha D, Pradip Karsan Karsan, Serhii Zablotskyi, Angela Fanizzi, Alan Escolar, James Tang.
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