Liz Chutka, Msl Email & Phone Number

Phoenix, AZ, US

Los Gatos, California, US

• Lead the global Audience Solutions organization
• Deliver $4-5M annual revenue through tailored service offerings, ensuring alignment with customer needs & market trends
• Navigated & scaled team operations during a two-year merger, managing company-wide RIFs, budget cuts & strategic realignments: implementing new tools to drive efficiencies
• Thought leader; collaborate with executive leadership to design & implement scalable strategies, optimizing Audience Solutions to meet evolving business needs
• Spearheaded an initiative to transition $4M in NRR to ARR, boosting company valuation by $80M
• Devised & developed a customer usage strategy which increased platform engagement, driving customer satisfaction & retention measures

San Jose, CA, US

• Drove revenue generation through innovative solution selling and strategic collaborate with the GTM team, achieving substantial business growth
• Optimized operational workflows by formalizing the RFP process & standardizing the project management lifecycle, reducing inefficiencies by 35%
• Developed & launched multiple new service offerings, elevating customer satisfaction scores & unlocked new revenue opportunities

London, GB

• Responsible for $4-6M in revenue by delivering exceptional client solutions and fostering long-term partnerships
• Managed client escalations across AMS Qualitative & Quantitative teams, ensuring seamless resolutions and exceeding client satisfaction target
• Identified market gaps & operationalized tailored service offerings, effectively meeting client demands and driving consistent revenue growth
• Directed the AMS Deal Desk, identifying & implementing operational improvements that enhanced productivity & increased deal closure speed

Fort Washington, PA, US

• Lead & scaled the US Qualitative team, overseeing 15+ professionals and expanding capacity to meet growing client demands
• Collaborated with the GTM team to pinpoint operational inefficiencies, introducing new processes improvements that enhanced revenue growth and resource utilization
• Delivered thought leadership to refine CRM and project management tools, enabling a higher project load with reduced staffing requirements
• Resolved high-stakes client escalations, preserving relationships and securing repeat business opportunities
• Spearheaded the development of scaling for a specialized client care team, enhancing operational efficiency and service delivery
• Designed & implemented processes to improve client retention rates & expand customized service offerings, boosting revenue streams

Fort Washington, PA, US

• Managed complex multi-methodology & international research projects, ensuring timely delivery & adherence to industry best practices
• Enabled client success through tailed training and advisory on research best practices & strategic implementation

Raleigh, NC, US

• Led a team of 5-7 Project Managers, providing coaching & ensuring the successful execution of high-impact research projects
• Resolved complex client escalations in a timely manner, fostering trust & sustaining long-term client relationships
• Directed the establishment & operationalization of new research facilities in Cincinnati & Columbus, meeting project timelines, client demand, and growing business needs
• Managed qualitative research projects, focused on technology & healthcare verticals, delivering actionable insights to drive client business decision-making

• Executed solution-selling strategies to acquire & retain clients, contributing to significant revenue growth
• Led a team of six Account Managers, ensuring alignment with business objectives and client satisfaction
• Led UXR initiatives to enhance the GolfSwitch platform, resulting in improved usability and customer adoption rates

Owner/manager of rental property.

Rochester, Minnesota, US

• Designed & executed social media & email marketing campaigns, increasing engagement with key stakeholders, including pharmaceutical companies & physicians
• Coordinated client communications to ensure seamless collaboration between pharmaceutical partners & physician attendees
• Organized & managed all aspects of CME course planning & execution, achieving high attendee satisfaction
• Successfully led the efforts for the 2011 reaccreditation of the Mayo Clinic CME program, ensuring compliance with industry requirements

Rochester, Minnesota, US

• Delivered compassionate, patient-centered care to hospice & palliative care patients, adhering to Mayo Clinic’s high standard of service
• Supported interdisciplinary care teams in providing emotional and physical comfort to patients & families during end-of life stages

Master Of Business Leadership, Business Administration And Management, General

Bachelor Of Science (B.S.), Psychology

Associate Of Science (A.S.), General Studies, Business