• Serve as the primary contact for clients, ensuring alignment with meeting objectives and fostering strong relationships to promote long-term collaboration.• Negotiate and manage vendor contracts to ensure performance meets expectations while assessing and recommending venues based on cost and logistics.• Oversee meeting budgets, including forecasting, expense tracking, and reconciliation, while developing creative strategies that align with client goals and budget constraints.• Coordinate all logistical elements of meetings, including venue arrangements, audiovisual needs, catering, and transportation, while collaborating with production partners for seamless integration.• Develop and execute detailed project plans and timelines, manage client portfolios with an emphasis on retention, and lead process planning initiatives to enhance efficiency.• Optimize operational workflows and enhance event technology by incorporating innovative solutions and conducting cost analysis to identify savings opportunities while adhering to client SLAs.

• Determined and arranged detailed program needs for both in-person and virtual events (i.e. room set-up, function times, audiovisual, menu selections, on-site/off-site events and activities, DMC operations, special events, ground transfers, room deliveries, VIP needs, AV/Production, etc.).• Managed between 10-50 meetings at a time; approximately 100 events annually• Built, monitored and maintained concise and accurate event budgets, maintained strong and creative cost savings ideas.• Negotiated contracts for venues, DMCs, speakers, catering, entertainment and virtual event vendors• Responsible for ongoing client satisfaction, service improvement plans, and for creating and maintaining client relationships• Advised client on best practices and provided suggestions or alternative ideas to make their event successful

• Served as primary client liaison and lead for all meetings and events on long-term, dedicated SMM account • Assigned and oversaw procurement and planning workload for all 700+ annual client programs • Identified and resolved challenges for planning team while providing support and training relative to new or revised processes• Responsible for maintaining and improving sourcing and overall meeting planning processes to ensure Standard Operating Procedures (SOP) adherence and account-specific policy compliance• Coached and developed direct reports by conducting performance reviews and regular one-on-one meetings• Analyzed, forecasted and managed financial and operational measures to ensure operational profitability• Reviewed and audited meeting data and financials for accuracy and provided management with reports necessary for regular client business review presentationsAccomplishments• Independently negotiated more than $1.5M in client cost-savings in less than two years • Implemented global risk mitigation program for all event attendees • Created a high-level sourcing manager process to provide clear and concise outline of mandatory steps

• Primary client contact for association’s conference providing weekly reports and conducting regular meetings with conference co-chairs and board• Sourced and secured space for convention centers, hotels, off-site venues, and third-party vendors• Managed and maintained all aspects of conference website and online registration tool• Designed exhibitor/sponsor prospectus providing a more user-friendly experience by providing means to pay for sponsorship and exhibit booths online • Researched and implemented a customer relationship management (CRM) database to track sales calls and financial records • Management of all conference logistics including speakers, exhibitors/sponsors, attendee registration, website, marketing (print and electronic), and onsite staff and volunteers

• Responsible for all aspects of strategic meetings management program (SMMP) of multi-billion-dollar aerospace and commercial building systems corporation; primary liaison to client, event venues, and vendors • Venue sourcing, contract negotiation, menu planning, budgeting, sponsorship coordination, registration site development, audio-visual coordination, e-commerce, transient sourcing, third-party commissions, onsite management of domestic and international events, attrition management, and damage mitigation• Identified maximum cost-saving opportunities and streamlined stakeholder processes• Regarded as an Internet and technology SME among colleagues and clients Accomplishments • Created comprehensive process flowchart and step-by-step manual for internal and external clients • Independently negotiated more than $1.75M in client savings in just over two years• Developed technology software guidelines and became lead on client training sessions

• Served as conference and association manager of large annual music education conference that included 150 exhibits, 100 sessions, and 35 band, orchestra and choral performances• Registered attendance averaged about 2,000, and total conference bodies were estimated at approximately 9,000 including exhibitors, student performers and concert attendees• Managed client relations including membership, IT/web projects, marketing, conferences/events, financials, project management; 50+ onsite staff/volunteers, and provided continuous new business initiativesAccomplishments• Directed full revision of client policy and procedures manual for executive committee; created step-by-step conference project timeline, planning committee action list, and comprehensive post-event summary report for board/committee members• Created database for conference management with full integration of conference website/registration

• Planned all event functions for six association clients; estimate of 20 meetings/ conferences on annual basis• Developed marketing and promotional content across several mediums• Primary contact to clients and vendors for all event details• Prepared RFPs and negotiated hotel and vendor contracts • Created and maintained event budgets• Researched and coordinated speaker logistics for all conferences• Coordinated logistics for tradeshows, golf outings, event sponsorships, raffles, and themed receptions• Created and maintained speaker and event databases using FileMaker Pro

• Served as primary contact for annual conference of 120 speakers• Provided budget and forecasting insight to management group• Developed and distributed monthly speaker newsletters • Designed and maintained database for speakers, moderators, reviewers, and committee members• Provided marketing content for promotional materials, including Web site and direct mail pieces• Reviewed and approved design layout of direct mail pieces during production process• Researched innovative and efficient methods of speaker activity processes • Assisted in developing, revising, and proofing conference preliminary and on site programs• Maintained orders for onsite courses by keeping track of inventory confirming shipments Accomplishments•• Proposed, procured and implemented abstract management system and a speaker evaluation supplier• Savings of more than $4,000 per conference in addition to receiving more valuable services• Estimated 250 hours saved per annual conference

Prepared critical documents for client cases; Organized legal files; Created a more efficient method of identifying the status of attorney files; Planned a 150-attendee worker’s compensation legal conference

Distributed, reviewed, and summarized group ticket sales surveys; Assisted sales staff with special events and tailgate groups; Coordinated logistics of meeting room rentals with clients and internal staff.