Liz Drabble Email & Phone Number

Portsmouth, England, GB

• Promoted into responsibility for successful creation and execution of IBM’s digital platform strategy within UK alongside defining and enabling the transformation of clients’ experience and engagement with IBM in order.
• Led the UKI optimisation of IBM Public Cloud online catalogue. Delivered 65 % yty increase in IaaS orders and 175% growth in PaaS revenue through creation of actionable insights program, focus on acquisition marketing.
• Designed and built 20 head mission to build user experience assets and applications designed to transform relationship with IBM and disrupt Enterprise client thinking - rapidly replicated through EMEA as these new ways.
• Second line managed cross-functional technical team to build cloud native applications to automate internal processes and provide innovative solutions to remove pain points and to increase client experience, engagement.

• Remote management of 7 Digital Sales teams covering IBM Hardware, Services and Software units. Responsible for delivering targets on campaign marketing, business development, new business and renewals in addition to.
• Delivered double digit revenue growth through rigorous gap analysis, sales coaching and focus on cross-sell potential
• Drove prioritisation and adoption of digital selling skills and strategic sales enablement leading to 15 point NPS increase
• Led UKI activation of IBM’s digital Marketplace strategy focusing on SaaS digital client journey experience and optimisation

• Responsible for operational leadership of Digital Sales delivering $1bn revenue+ pa with focus on financial discipline and resource management. Trusted advisor to the unit VP, led a team of 8 specialising in data.
• Led strategic planning aligning with operational priorities to define resources and budgets as well as execution success
• Identified and enabled growth initiatives to drive improvements in market share, revenue and client experience objectives
• Drove optimisation of customer segmentation and incentives deployment to increase seller productivity and engagement

Operational professional aligned to Channels and SMB business development responsible for sales management reporting, forecasting, campaign execution, lead management, client segmentation, incentives, business insight and executive briefings

Promoted to manage team of 9 responsible for driving management system, business controls, seller productivity and process enhancements in addition to leveraging business analytics in order to grow IBM's Global Technology services business

Responsible for ITS Services Sales Operations function - cadence management, seller forecasting and crm control, incentives and compensation management, business insight and business leader briefings. Maternity Leave 2005 - 2006

Operational support to the services channel team responsible for seller forecasting, partner disbursements and relationships, revenue and signings outlooks, incentives and business controls

Responsible for the successful move of the IBM PSS telesales team function from UK to Ireland with specific responsibility for education and training of new team resource. Assignment to Dublin.

Telesales account manager for IBM Product Support Services responsible for delivering revenue and signings objectives within defined territory