Liz Eckman Email & Phone Number

Denver, Co, Us

Toronto, Canada Area

• Managed the second phase of the internal leadership development program by evaluating 140 employee applications, interviewing 30 candidates, and restructuring the applicant database• Redesigned visual and narrative elements of educational material for internal succession planning strategy to support program scaling and align to organizational rebranding• Collaborated with external consultant to design a proposal for an enterprise talent strategy through executive interviews, best practices research, and data collection

Graham, North Carolina

• Designed training material and conducted training sessions for 95 staff for the adoption of the PowerSchool information system, establishing expectations for usage and improving data integrity standards• Restructured existing data and developed efficient reporting processes and training manuals to reduce operational redundancy and facilitate adherence to federal and state regulations• Created and maintained hard and soft copies of cumulative academic records for 650+ students, in accordance with FERPA and district mandates

Johns Creek, Georgia

• Implemented a new customer service model and scheduling process for 950+ private clients and 800+ animals at state’s largest no-kill shelter, resulting in increased client retention and satisfaction• Reduced operational overhead by 20% by redesigning storefront workflows, document management system, and non-medical inventory management system

Alpharetta, Georgia

• Managed end-to-end human resource functions including recruiting, hiring, training, and payroll for 11 employees and 50 volunteers• Oversaw intake and vetting of 60+ new animals per month and 80+ foster homes using PetPoint CRM system• Designed and implemented an inventory management system, employee and volunteer training processes, and sanitation protocols • Collaborated with leadership team to plan, fund, and host annual Birthday Fundraiser gala, raising over $75,000

Atlanta, Georgia

• Supervised national 3-week restaurant opening and re-opening assignments, coached management in recruiting and hiring decisions, and facilitated training for all front-end staff on customer service and POS• Conducted quality assurance visits to existing franchises and led employee training and management coaching sessions to ensure alignment with corporate standards evaluative • Directed two-day management training classes for 25 established managers and franchisees to facilitate the adoption of new customer service standards, management models, and financial practice

Atlanta, Georgia; Savannah, Georgia

• Trained service staff to enhance customer service and increase profits through suggestive selling and needs anticipation• Coordinated service delivery and efficient production of food truck satellite events in the metropolitan Atlanta area

Master Of Business Administration - Mba

• Teaching Assistant, Human Resources Management, 2019 • Entrance Scholarship; P.E.O Program for Continuing Education Grant; International.

Bachelor’S Degree, Bachelor Of Science In Management

Activities and Societies: • Semester Study Abroad in Paris, France • Alpha Kappa Psi• Concentration: Leading & Managing Human Capital •.