Liz Eckman Email & Phone Number

Toronto, Canada Area

• Managed the second phase of the internal leadership development program by evaluating 140 employee applications, interviewing 30 candidates, and restructuring the applicant database
• Redesigned visual and narrative elements of educational material for internal succession planning strategy to support program scaling and align to organizational rebranding
• Collaborated with external consultant to design a proposal for an enterprise talent strategy through executive interviews, best practices research, and data collection

Graham, North Carolina

• Designed training material and conducted training sessions for 95 staff for the adoption of the PowerSchool information system, establishing expectations for usage and improving data integrity standards
• Restructured existing data and developed efficient reporting processes and training manuals to reduce operational redundancy and facilitate adherence to federal and state regulations
• Created and maintained hard and soft copies of cumulative academic records for 650+ students, in accordance with FERPA and district mandates

Johns Creek, Georgia

• Implemented a new customer service model and scheduling process for 950+ private clients and 800+ animals at state’s largest no-kill shelter, resulting in increased client retention and satisfaction
• Reduced operational overhead by 20% by redesigning storefront workflows, document management system, and non-medical inventory management system

Alpharetta, Georgia

• Managed end-to-end human resource functions including recruiting, hiring, training, and payroll for 11 employees and 50 volunteers
• Oversaw intake and vetting of 60+ new animals per month and 80+ foster homes using PetPoint CRM system
• Designed and implemented an inventory management system, employee and volunteer training processes, and sanitation protocols
• Collaborated with leadership team to plan, fund, and host annual Birthday Fundraiser gala, raising over $75,000

Atlanta, Georgia

• Supervised national 3-week restaurant opening and re-opening assignments, coached management in recruiting and hiring decisions, and facilitated training for all front-end staff on customer service and POS
• Conducted quality assurance visits to existing franchises and led employee training and management coaching sessions to ensure alignment with corporate standards evaluative
• Directed two-day management training classes for 25 established managers and franchisees to facilitate the adoption of new customer service standards, management models, and financial practice

Atlanta, Georgia; Savannah, Georgia

• Trained service staff to enhance customer service and increase profits through suggestive selling and needs anticipation
• Coordinated service delivery and efficient production of food truck satellite events in the metropolitan Atlanta area

Master Of Business Administration - Mba

• Teaching Assistant, Human Resources Management, 2019 • Entrance Scholarship; P.E.O Program for Continuing Education Grant; International.

Bachelor’S Degree, Bachelor Of Science In Management

Activities and Societies: • Semester Study Abroad in Paris, France • Alpha Kappa Psi• Concentration: Leading & Managing Human Capital •.