As a People Service Delivery Lead at Meta, I am responsible for the overall governance, monitoring, complex case management, delivery and continuous improvement for one or more large functional areas and supporting vendors. I review and influence key health metrics, then implement efficiency gains within Meta's delivery model.- Global service optimization in multiple service areas.- Drive people, process, and technology solutions in a collaborative, cross-functional environment enabled by a robust and enhanced people portal solution, suppliers executing tier 1-2, and drive down tier 3 volume through process & tool enhancements.- Improve the employee experience, so that Metamates can do what they do best, seamlessly.

- Oversee the operations of our tech learning programs- Partner with stakeholders, as well as other key client partner and vendor teams, to deliver on operational strategy and annual plans- Identify opportunities to optimize processes and make programs consistent globally whilst balancing the business need for flexibility- Work on short term project initiatives which can include but not limited to: LMS migration, new work intake, data analysis, and process documentation.- Understand and apply program strategies to decision making and proposals- Establish standardized program reporting to deliver insights program managers- Manage and consult on operational impacts of new programs or changes to existing programs- Manage and escalate risks and issues and collaborate with cross-functional partners on resolution- Make recommendations and create proposals on program changes and conduct cost/benefit analysis of potential operational improvements, as well as day to day decisions- Develop and ensure standard operating procedures are in place for programs supported by the team globally- Work closely with remote staff effectively and drive consistency of global processes- Exercise independent judgment and discretion while utilizing company policies and practices to determine appropriate actions

- Short term contract to support gTech Onboarding Team on their learning programs. - Provide onsite coordination support- Manage, respond, and triage gTech Onboarding alias for all learning programs- Manage facilitator availability and scheduling

Solo traveled through South East Asia and East Asia

- Global Program Management of various leadership courses relating to manager performance- Manage session volume and cadence, and partner with LDBPs and clients on custom sessions of the content- Faculty management for a global team of vendor facilitators- Support and grow the global pool of internal facilitators and manager support network in order to embed the learnings within the management organization in GBO. This includes creating and maintaining working groups and community groups across GBO. - Evaluate the programs and make any content improvements that are necessary.- Field inquiries from PeopleDev and PeopleOps partners as well as business stakeholders on the program and be able to make recommendations related to the content.- Manage content sites, program resources, all materials and comms relating to performance coaching programs for GBO.-Coordinate people development programs for Managers, which includes outreach, wait-list management and key communications for various pre- and post-work requirements.-Maintain relationships with external vendors.-Collect and analyze survey data for Global Business Operations' Manager Development programs.

- Lead support for Chief of Global Business Development on all global projects between global offices- Coordinate logistics on global events and facilitate operations- Manage full cycle special projects, events, delegation visits, and delegation trips to China- Provide customer service to all Bay Area Council members with China Interest

- Review and audit prospective and current tenants’ annual income and assets’ certification; ensuring the households are in compliance to the regulations of their units.- Manage leasing agents and property managers of 12+ properties in California on lease up and re-certification projects.- Manage all lease up procedures for affordable housing applicants.- Conduct income and asset investigation on all eligible applicants.- Provide customer service to all prospective applicants.- Obtain second and third party verifications for income and asset sources.- Perform all administrative and clerical tasks needed. - Supervise the team at our location as we constantly work off site.- Prepare interviews for all applicants with high importance documents.

- Provide wine consultation for private customers from a database of 3000+- Manage mass email and direct mail marketing projects for the company- Responsible for all payment transactions (COD and payment plans) for the B2C Team.- Interact with clients through the phone/online on a daily bases to ensure customer satisfaction.- Analyze consumer trend, implement and execute marketing strategies for the B2C Team.- Responsible for all wine and dine events between the company and clients.

- Person in charge of pay roll for more than 100 candidates- Conduct interview, review resumes, and select top quality candidates for clients- Processing and filing candidate information using company software and Microsoft Excel- Front Desk Receptionist: Meet and Greet, Phones, and Scheduling for all associates