I am proud to join the team of this highly successful organisation. With over 30 years of combined professional development and human behavioural experience, Leaders24 primary focuses on developing the leader within you.Prepare and distribute work detailed monthly, quarterly and yearly reports to clients. Provide required information and documents to clients. Prepare trip reports of client meetings to record the details for future reference. Provide support and… Show more I am proud to join the team of this highly successful organisation. With over 30 years of combined professional development and human behavioural experience, Leaders24 primary focuses on developing the leader within you.Prepare and distribute work detailed monthly, quarterly and yearly reports to clients. Provide required information and documents to clients. Prepare trip reports of client meetings to record the details for future reference. Provide support and assistance to other management teams including direct reporting to CEO of organisation.Audit all client liaison active accounts. Revise submission and accounts closure applications. Develop liaison with client service and collection department to provide required information and acquire necessary documents. Revise and distribute contractual referrals. Provide feedback to management on areas of improvements. Recommend implementation of enhanced processes. Plan and schedule monthly face to face meetings with clients. Monitor client satisfaction through follow up on solving client issues and problems. Initiate measures to research and resolve client raised issues. Collaborate with clients to identify and implement value added services.Collecting training brief from clients and implementing training needs analysis output.Assisting marketing team with all social media, website content and e marketing campaigns. Show less

I lead a highly motivated and effective team of people in sourcing, matchmaking, venture capital and contract facilitation at the highest level. With over 100 years combined business experience we service the Trade and International Development, Resource development and Mining.Ensuring flawless customer service is delivered to each and every one of our customers at all times& according to our company brand values.Conducting ongoing evaluation of service and SLAs we provide… Show more I lead a highly motivated and effective team of people in sourcing, matchmaking, venture capital and contract facilitation at the highest level. With over 100 years combined business experience we service the Trade and International Development, Resource development and Mining.Ensuring flawless customer service is delivered to each and every one of our customers at all times& according to our company brand values.Conducting ongoing evaluation of service and SLAs we provide to our customers in Zambia, Tanzania, USA, UK , Europe and Asia.Ensure the correct prioritization of all tasks and projects to ensure timely delivery.Managing annual budgets and forecasting for the Service teams. Defining departmental KPI’s to ensure that the Service teams are aligned with overall company objectives and that targets reflect this. Ensure continual monitoring of progress on a regular basis.Measuring‚ tracking‚ reporting and analysing all customer touch points and putting forward impactful improvements on an ongoing basis.Managing external suppliers relationshipsMonitoring‚ managing and maintaining all stock for our businessWork with IT to ensure that all development requirements are prioritised and drive progress. Show less

Worked within a fast paced marketing business-to-business environment. Worked extensively on projects involving the full scope of online and offline media, including direct mail, digital marketing, social media, advertising, data management, events and internal communications.Passionate about below the line marketing, event coordination and overall team leadership for results. My management experience allowed me to manage, negotiate and influence partners and suppliers for the best… Show more Worked within a fast paced marketing business-to-business environment. Worked extensively on projects involving the full scope of online and offline media, including direct mail, digital marketing, social media, advertising, data management, events and internal communications.Passionate about below the line marketing, event coordination and overall team leadership for results. My management experience allowed me to manage, negotiate and influence partners and suppliers for the best possible profit margins. I am an enthusiastic marketer keen and able to plan and execute projects on time within budget and meet demanding deadlines. Managing a team of 5 customer service agentsSales of incentive programmes Client Queries/Account managementSales SupportResearching/signing of potential partnersEvaluating their relevance to the business objectivePreparing a sales pitch Finalising the sale processConcierge of campaigns-making sure they run successfullyCustomer services supportWebcasting website and related TLC pagesSocial Media MarketingNew Business DevelopmentBasic Finance: Account payable management Show less

Close liaison with the respective Sales Desks in order to act as the single point of contact to manage and resolve business critical issues. Act as a point of reference providing support, guidance and product knowledge to colleagues of all levels, ensuring that the recipient understands the nature of the information provided. Deliver exceptional service levels to both external and internal customers Undertake root cause analysis arising from client issues, develop… Show more Close liaison with the respective Sales Desks in order to act as the single point of contact to manage and resolve business critical issues. Act as a point of reference providing support, guidance and product knowledge to colleagues of all levels, ensuring that the recipient understands the nature of the information provided. Deliver exceptional service levels to both external and internal customers Undertake root cause analysis arising from client issues, develop actions plans and see through to completion to avoid repeat and improve future client experience. Participation in ongoing and planned infrastructure programs and projects to the extent that they impact the Middle Office and related functions. Show less

Develop and manage the relationships with Corporate Partners, supporting the portfolio to ensure long term revenue streams.Responsible for ensuring targets are met within your portfolio – renewing existing agreements in order to produce and develop ROI reports.Research and identify prospect partners for new business which fit both the brand and strategic objectives.You will work with the head of the department to develop and launch new products and revenue… Show more Develop and manage the relationships with Corporate Partners, supporting the portfolio to ensure long term revenue streams.Responsible for ensuring targets are met within your portfolio – renewing existing agreements in order to produce and develop ROI reports.Research and identify prospect partners for new business which fit both the brand and strategic objectives.You will work with the head of the department to develop and launch new products and revenue streams.To develop and implement own local sales and marketing strategies.Develop and instigate other corporate or local initiatives and processes as required to develop the business.Identify and actively pursue cross selling of policiesLiaise with Directors, Management and Staff to share market information. Develop plans to capitalise on potential business opportunities. Ensure that required legal and regulatory processes, procedures and documentation are implemented in the appropriate format and are fully adhered to Show less