Lizeth De Nova Email & Phone Number

Coquitlam, British Columbia, Canada

Maple Ridge, British Columbia, Canada

• Strategically plan and direct team efforts to consistently achieve and exceed sales targets, ensuring alignment with overall company objectives.
• Assist the manager in day-to-day operations, including scheduling, inventory management, and administrative duties.
• Provide exemplary customer service by addressing inquiries, resolving issues, and creating a welcoming shopping environment.
• Maintain the store in pristine condition, overseeing merchandising, cleanliness, and product presentation to enhance customer experience.
• Train and mentor team members, fostering a collaborative and high-performing work culture.

Torre HSBC México

• Provided exceptional customer service to clients in the financial industry, focusing on solving problems, understanding customer needs, and selling products.
• Handled a high volume of inbound inquiries, demonstrating strong communication, interpersonal skills, and dedication to customer service.
• Assisted customers in navigating complex financial products and services, providing tailored recommendations based on individual needs and aligned expectations.
• Collaborated with cross-functional teams to ensure seamless resolution of customer concerns and inquiries, showcasing teamwork and problem-solving abilities.
• Maintained a deep understanding of regulatory compliance standards, ensuring adherence to industry regulations and guidelines.
• Achieved consistently high customer satisfaction scores, demonstrating a commitment to delivering exceptional service and building customer loyalty.

Corporate

• Managed up to 1,500 employee incidents monthly from global companies with operations in Mexico.
• Possess exceptional communication abilities adept at engaging with diverse clients worldwide and a keen problem-solving acumen.
• Exhibited adaptability in navigating a swiftly changing industry landscape, consistently pursuing proactive learning initiatives.

Educator in an English language institute, where taught students spanning various age groups, including children and adults from basic to intermediate levels

Master'S Degree, Industrial And Organizational Psychology

Licenciatura, Psicología