Lizeth Navia Email & Phone Number

Farifax, Va

Falls Church, Va

Promoted to take full P&L responsibility for $500k store and grew location to $980k in total gross receivables. Optimized and championed all financial, operational, training, and regulatory activities including process, procedures and performance management. Consistently a top performer in region which consist of 56 locations in all facets of KPI’s.• Successfully trained and promoted 5 direct reports to management positions through individualized training and development.• Selected as primary training location and district liaison for all incoming General Manager Trainees and gate keeper to their operational readiness.• Skillfully led and mentored 3-5 employees professionally, resulted in 3 internal promotions in 2015 • Ensuring all employees are complaint with all policies and procedures.• Credited 100% no violation in state and federal audit compliance during fiscal year 2015.• Oversee day to day execution of sales and collections for diverse consumer finance product for multiple locations.• Participated and conducted in location compliance audits and production of performance reports.

Falls Church, Va

Support and led grand openings of 5 locations in newly formed Northern Virginia market. Promoted brand awareness of company brand, product and led marketing initiatives for consumer education. Assisted development of SOP for new store setup for planogram, filing system, goal projection, and tracking.• Drove market introduction utilizing geographic and demographic data to create customer acquisition plan to consistently return 30% over company new store ramp expectations in new loan and growth.• Support and led 5 locations in all points of day to day operations.• Partnered with general manager in forecasting and action planning.• Grew location from $0 of accounts receivables to $500k during first six months of operation in 2012.• Participated in recruiting, hiring and development of newly hired customer service representatives, store managers, and general managers in training through people development and succession planning.

Falls Church, Va

Assisted the Operations Manager with the customer service procedures, including:• Coached and trained team of 30 + full time, part time and seasonal employees in all aspects of operation’s department which included front end cashiers, customer service desk consultants, and geek squad technicians.• Developed strategic action plans through root cause analysis to improve CSI (Customer satisfaction index) and return and exchange rate• Managed all aspects of cash control including but not limited to, cash distribution, balancing, deposits and reconciliation in excess of $500k per day during holiday season.• Maintaining an organized filing system for the administrative and accounting paperwork• Managed and facilitated the cashiers/customer service lanes to coach, train and promote company objectives• Expertly managed inventory control through online order management system in partnership with inventory and loss prevention teams to prevent shrink

Mclean, Va

Assisted the Operations Manager with the customer service procedure, including:• Made sure that all escalated customer issues are resolved• Managed and facilitated the customer service lanes to coach, train and promote company objectives• Managed all aspects of cash control including but not limited to, cash distribution, balancing, deposits and reconciliation in excess of $400k per day during holiday season.• Managed daily tasks such as returns, exchanges, credit applications, and checkout

Bachelor'S Degree, Information Technology

Associate Of Science - As, Information Technology

High School Diploma