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Lizette L. Email & Phone Number
Service Desk Analyst
at
Western Sydney University
LinkedIn matched
3 data sources
Profile completeness 86%
Current company
Role
Service Desk Analyst
Location
Marsden Park, New South Wales, Australia
Company size
Who is Lizette L.? Overview
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Lizette L. is listed as Service Desk Analyst at Western Sydney University, a company with 6854 employees, based in Marsden Park, New South Wales, Australia. AeroLeads shows a matched LinkedIn profile for Lizette L..
Lizette L. previously worked as AI Trainer Coder at Scale Ai and Site Reliability Engineering Manager at Tata Consultancy Services. Lizette L. holds Master'S Degree, Information Technology from Western Sydney University.
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Email format at Western Sydney University
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Western Sydney University
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Profile bio
About Lizette L.
An accomplished IT professional with over a decade of expertise in Site Reliability Engineering, cloud infrastructure, and production support across diverse industries, including finance, telecommunications, and retail. My career began as an Associate Software Engineer, where I excelled in developing and migrating legacy systems within Unix/Linux environments, and evolved into leading roles focused on code migration, testing strategies, and production operations.Throughout my career, I have managed and supported critical financial applications, leveraging AWS Cloud Architecture, incident management, and automation to ensure 24/7 operational reliability. I specialize in optimizing infrastructure with CI/CD practices, real-time monitoring tools (Splunk, SAP BO), and database performance tuning, achieving measurable efficiency improvements.Recognized for my leadership in cross-functional collaboration and continuous improvement initiatives, I consistently align technical strategies with business objectives, mentor high-performing teams, and deliver scalable solutions that enhance business continuity and operational excellence.
Current workplace
Lizette L.'s current company
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Western Sydney University
8 roles · 14 years
Lizette L. work experience
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Ai Trainer Coder
Current- Analyze, develop, and optimize code using expertise in Python, Java, JavaScript, C++, and SQL to support the training, testing, and enhancement of AI models, ensuring performance, accuracy, and scalability in AI-driven solutions.- Abstract and explain complex technical concepts in a clear and concise manner for model training purposes.- Collaborate with.
2024 - Present
~2 yrs 4 mos
Site Reliability Engineering Manager
Current- Oversee the management of P1/P2 incidents, such as degraded application performance, partial service disruptions, or database-related errors affecting key business functions, ensuring timely restoration of services.- Conduct Post-Incident Reviews (PIRs) to identify root causes, document lessons learned, and implement continuous improvement initiatives..
2019 - Present
~7 yrs 4 mos
Lead Information Technology Specialist
- Managed an L2 support team, overseeing day-to-day operations for critical financial applications, ensuring 24/7 operational continuity and swift issue resolution with minimal downtime.- Supervised and coordinated team activities, including Autosys monitoring, incident triaging, and escalation management to maintain SLA adherence.- Automated routine tasks.
2019 - 2021
~2 yrs
Senior Information Technology Analyst
Tata Consultancy Services
- Managed critical financial applications, ensuring 24/7 operational continuity and minimizing downtime through proactive monitoring and efficient issue resolution.- Administered and monitored Windows, Unix, and Linux production environments, maintaining optimal system performance and availability.- Led the setup and management of AWS cloud infrastructure.
2017 - 2019
~2 yrs
Senior Software Engineer
- Managed database code migration plans, including testing, branding, and deployment processes.- Improved query performance and optimized data structures for efficiency.- Delivered post-migration support, ensuring smooth production transitions.- Conducted User Acceptance Testing (UAT), regression testing, and performance testing.- Enhanced data integrity.
2015 - 2017
~2 yrs
Software Engineer
- Provided production support for C/C++ programmed applications, focusing on operational continuity.- Analyzed code migration changes and supported migration activities.- Developed and refined manual and automated testing strategies to enhance quality assurance.- Optimized performance and reliability by troubleshooting application issues.
2013 - 2015
~2 yrs
Associate Software Engineer
- Migrated legacy Mainframe applications to C/C++ within Unix and Linux environments.- Designed technical and functional specifications for new system implementations.- Automated testing processes to streamline software quality assurance.- Coordinated code deployments and managed post-migration production support across multiple modules.- Collaborated with.
2012 - 2013
~1 yr
2 education records
Lizette L. education
Master'S Degree, Information Technology
Bachelor Of Science (Bs), Information Technology, Cum Laude
FAQ
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What company does Lizette L. work for?
Lizette L. works for Western Sydney University.
What is Lizette L.'s role at Western Sydney University?
Lizette L. is listed as Service Desk Analyst at Western Sydney University.
Where is Lizette L. based?
Lizette L. is based in Marsden Park, New South Wales, Australia while working with Western Sydney University.
What companies has Lizette L. worked for?
Lizette L. has worked for Western Sydney University, Scale Ai, Tata Consultancy Services, and Accenture In The Philippines.
How can I contact Lizette L.?
You can use AeroLeads to view verified contact signals for Lizette L. at Western Sydney University, including work email, phone, and LinkedIn data when available.
What schools did Lizette L. attend?
Lizette L. holds Master'S Degree, Information Technology from Western Sydney University.
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