Liza Fallar, Mba, Chpm Email & Phone Number

Los Angeles, Ca, Us

The board membership program enables me to build relationships with fellow learners, fostering engagement and encouraging them to pursue advanced learning programs, including the executive track. I also promote the NSLS membership experience by highlighting the benefits of membership to participants.• Organize and facilitate virtual SNT meeting events for NSLS learners, guiding them to achieve SMART goals and develop leadership skills.• Empower, encourage, and coach emerging leaders throughout their educational and professional journeys.• Engage actively in the NSLS online community by supporting posts and inspiring new members to advance in their leadership development.

California, United States

Management of the onboarding program called LINC (Leaders Integrating New Caregivers) with 600 new Revenue Cycle caregivers joined the program in 2023, by championing talent development initiatives all to improve retention rates, enhance overall productivity, and improve caregiver onboarding experience. • Implemented DEIB initiatives, fostered caregiver engagement, and drove cultural and career development efforts that enhanced workplace safety, cultivated a learning mindset, and achieved positive caregiver experiences. • Leads the development, facilitation, and presentation of project deliverables, including strategy and business plans for Revenue Cycle to guide strategic and business decisions; includes leading and facilitating other cross functional project groups. • Championed the program’s instructional design and development, stakeholder collaboration, resource coordination, virtual training and development, feedback and evaluation, performance monitoring, continuous improvement, and communication. • The program achieved an excellent net promoter score (NPS) of 86 in 2024, one of the highest achieved program ratings in Providence.

Providence Saint Joseph Medical Center, Burbank, California

Managed and led the operational needs of the Patient Access department including Admitting, Emergency Room, Scheduling, and Outpatient Clinics (Imaging, Breast Health and Cancer Center) leading high-performing teams with over 60 direct reports through careful planning, staffing requirements, capital needs, and capacity analyses of the department.• Championed leadership and team management initiatives, strategic planning and execution, budget management, performance monitoring, human resources functions, quality control and compliance, operational management, project management, communication, and innovation and improvement.• Supervised high-performing team through the Covid-19 pandemic, performed support for the Epic system integration across 16 additional Providence hospitals. • Directed operational practices that ensured scalability and adaptability to meet evolving business needs including many successful project outcomes.• Demonstrated exceptional leadership in operational excellence and implementing effective strategies by consistently surpassing all Key Performance Indicators (KPI) and metrics from 2012-2023 in areas of daily productivity, manageable patient waits times, department compliance, denial management, clean claims rate, POS collection, Press Ganey scores, and employee engagement scores.

Providence Tarzana Medical Center, Tarzana, California

Managed the daily hospital operations of the 2 hospitals: Encino and Tarzana Medical Center with over 90 direct reports. The areas of the department are Emergency room, Women Center, Outpatient Clinic, Physical Therapy Clinic, Admitting Department. Supervised the roles of all Patient Registration, Scheduling, Pre-Registration, Quality Control, Financial Counseling, Insurance Verification, and PBX Operators. • Fostered successful relationships and built strong rapport with labor unions, facilitating collaborative negotiations and enhancing workforce satisfaction and productivity through effectuated comprehensive expertise and knowledge in labor management, cris, negotiations, and managing employee relations.• Built strong partnerships with hospital leadership, by successfully implementing process improvements and streamlined operational flows utilizing Lean Six Sigma principles. My involvement spanned various key projects including system integrations from PBAR to Meditech and EPIC, Inpatient Workflow Kaizen event, Emergency room and Outpatient workflow, alongside training and change management initiatives.• Executed strategic and innovative efforts that collectively contributed to enhance efficiency and the overall success of the healthcare organization.

At CHA HPMC, a mid-sized hospital in the heart of Los Angeles, I managed the daily operations of the Emergency Room department. My responsibilities included overseeing staffing schedules, performance management, achieving monthly targets, handling patient registration, coordinating patient transfers from the ER, managing worker's compensation cases, and supporting behavioral health patients.

United States

• Directed a high-performing sales team, ensuring training and certifications for achieving monthly sales targets.• Executed customer sales contracts and led negotiations to drive revenue growth.• Organized events and trade shows to enhance brand visibility and managed targeted marketing campaigns for the Filipino and ASEAN markets.

Los Angeles, California, United States

Managed and led the daily operations of a nursing staffing agency across two offices in Los Angeles and New York. Managed administrative tasks including staffing schedules, nurse credentialing, payroll, and employment contracts. Led the hiring process for nurses and caregivers to support agency needs. Coordinated and fulfilled staffing requests for hospitals throughout the Los Angeles metropolitan area.

Los Angeles Metropolitan Area

At PAMC, a small hospital located in Chinatown, I managed patient hospital charges, including urgent care and billing accounts. Assisted patients in qualifying for medical programs in Los Angeles and navigating Medicare benefits. Audited patient financial accounts to ensure accuracy before billing. Supported all aspects of patient registration. Served as a Meditech super user with expertise in PBX operations and call management. Possessed strong knowledge of medical terminology, insurance verification, coverage and benefits, departmental operations, patient workflow, and basic coding (ICD and CPT).

Glendale, California, United States

Assisted the office manager in overseeing the business operations of the dealership, including managing the sales team’s schedule, payroll, and performance. Handled office administrative tasks such as telephone management, coordinating dealership sales events, and managing food deliveries and other supplies.

Master Of Health Science, Healthcare Administration

Master Of Business Administration - Mba, With A Specialization In Human Resources Management, 4.0

Activities and Societies: The National Society of Leadership and Success

Bs In Health Care Administration, With A Specialization In Leadership, 3.89

Activities and Societies: The National Society of Leadership and Success

Associate Of Science - As, Business Administration And Management, General

Dean’s List

Ba In Mass Communication, Advertising, Broadcasting, And Film

Certified Healthcare Project Management (Chpm)

Cert# 121632957

Certified Lean Six Sigma Master Black Belt Professional

In progress

Project Management Professional Pmp, Certified Pmp

In progress