• Develop and implement business development strategies to meet targets and goals for each hotel, while aligning with overall company targets.• Provide operational support and guidance to the hotel management teams to ensure that the guests have the best experience possible and that all operational areas are running effectively.• Responsible to increase revenue growth by identifying new opportunities, revenue streams, and work to reduce expenses while ensuring the overall guest experience is not affected.• Responsible for managing key relationships with existing clients, suppliers, vendors, and potential new clients to maintain positive communication and ensure customer satisfaction.• Conduct regular assessments of each hotel's market, alongside their competitors to identify opportunities to improve performance, services, and products.• Collaborate with the Sales and Marketing team to drive effective marketing campaigns and promotional strategies across various channels to enhance brand recognition and revenue growth.

As a mentor, I focused on providing my mentees with a solid foundation in the basics, including booking flights, hotels, and rental cars, as well as more advanced skills such as negotiating client contracts and managing complex itineraries. I also place a strong emphasis on customer service and relationship building, which are essential to creating loyal clients.

As a travel agent, I provided travel advice, made travel arrangements, and assists in planning, booking, and managing travel itineraries for individuals or groups.

Collaborating with clients to create personalized travel itineraries, recommending destinations, accommodations, and experiences.