I am a dynamic, results-oriented customer success, operations, and business development leader with over 15 years of experience in driving exceptional outcomes by fostering strong client relationships and enhancing operational processes and workflows in diverse industries, including healthcare and hospitality. My career has been defined by a commitment to delivering value and ensuring client satisfaction, whether through managing complex client agreements or generating actionable analytics and insights.Throughout my professional journey, I have honed my ability to spearhead strategic initiatives that enhance the customer experience and facilitate seamless collaboration across cross-functional teams. I thrive in environments where innovation is key, consistently delivering tailored solutions that align with client needs and expectations. My operational expertise enables me to optimize project lifecycle management through effective forecasting, SLA tracking, and comprehensive reporting, ultimately driving continuous improvement efforts that yield measurable results.As a mentor and leader, I take pride in cultivating high-performing teams that embrace collaboration and accountability. I believe that empowering team members not only boosts morale but also enhances overall performance and customer success. Additionally, I have a proven track record of advising and supporting executive leadership, ensuring alignment between organizational goals and client objectives.• Manage 2 of Datavant/Ciox Healthcare’s top 10 accounts, generating $78M in revenue in 2023 and forecasted to grow to $150M by the end of 2024 and over $250M by 2025.• Identified inaccurately pended charts that reduced margins and caused client disapproval at Datavant, providing an opportunity for $13M in enhanced revenue capture and $5.8M in margin increases.• Scaled Datavant’s relationship with its top account by 10x, with supported markets meeting 100% of yield SLAs for 2023-24.• Led HR management for Piada Group and Grimaldi’s Coal Brick Oven Pizzeria, achieving 100% food and safety compliance across Piada’s 42 locations and driving staffing for 8 new Grimaldi’s locations. • Spearheaded integrated marketing and corporate branding strategies and campaigns for Velda Rose Medical Center, growing the patient base by 20%.
Listed skills include Human Resources, Recruiting, Customer Relationship Management, Business Development, and 33 others.
