Documentation and Procedures• Oversaw the production and maintenance of product documentation including functional and technical specifications, user guides and training manuals. • Proofread and edited documents. Participated in document review meetings. • Managed the configuration control of all product documentation. Ensured correct versions of documents were stored and full traceability of document history was maintained. Project Reporting and Budgeting• Prepared monthly project financial status reports for several projects that were accurate and on time for input into senior management team.• Gathered and prepared information from the monthly status reports and support call data ready for senior management to use as input for the production of annual budgets.• Produced spreadsheets with financial data to form part of the annual budgets. Efficiently reworked data within tight deadlines for annual reporting and budgeting.Product Support and Software Development• Resolved support calls raised by external clients, to the satisfaction of the client and the internal support manager and senior management team.• Liaised with development team and members of the support team to ensure efficient resolution of support issues. Accurately recorded calls in the support call logging system and maintained and updated the information in the call logs to enable colleagues to access information easily.• Experienced code reviewer. Identified potential weaknesses in the code and areas where the code could be improved and made more robust. Ensured code written in accordance with programming standards.Team Leadership• Managed all aspects of small enhancements to a financial message switching product. Led small development teams to produce and deliver the enhancements to the satisfaction of the client and internal management team.• Managed system and acceptance testing of a large financial system. Ensured rapid resolution of any problems identified.