Quarterly Growth Award recipient. Meticulously managed between 10-14 projects with a multi-million dollar portfolio. Leading and managing the execution of multiple GenAI programs ➥Ensures that client needs are satisfied through the formulation, development, implementation and delivery of application solutions in response to client requirements expressed in approved service requests.➥Responsible for the overall project plan, budget, structure, schedule and staffing requirements for… Show more Quarterly Growth Award recipient. Meticulously managed between 10-14 projects with a multi-million dollar portfolio. Leading and managing the execution of multiple GenAI programs ➥Ensures that client needs are satisfied through the formulation, development, implementation and delivery of application solutions in response to client requirements expressed in approved service requests.➥Responsible for the overall project plan, budget, structure, schedule and staffing requirements for the delivery organization.➥Manage efforts of IBM and client employees as well as third-party vendors to ensure that an integrated solution is provided to meet the client needs.➥Expert level knowledge is required across PM methodologies including SEI/CMM, emerging technologies and technical architectures pertaining to the client served, and the vision to influence the clients' actions. ➥Responsible for the overall for cost, schedule and contractual deliverables. Show less

Here, I exemplify leadership skills to train and mentor a team of 30 employees.➥Document, build and maintain program metrics and reports➥Lead workshops and collaborating with program managers and platform and application leadership teams to ensure timely delivery➥Manage multiple programs simultaneously, remain organized and informed on key program changes and initiatives➥Support weekly stand ups and review/analyze weekly status reports for actionable items➥Participate in… Show more Here, I exemplify leadership skills to train and mentor a team of 30 employees.➥Document, build and maintain program metrics and reports➥Lead workshops and collaborating with program managers and platform and application leadership teams to ensure timely delivery➥Manage multiple programs simultaneously, remain organized and informed on key program changes and initiatives➥Support weekly stand ups and review/analyze weekly status reports for actionable items➥Participate in cross-functional team meetings with strategic management and executive teams.➥Oversee technical programs to ensure that deadlines are being met➥Maintain positive relationships with customers by ensuring that programs are running efficiently and providing valuable and timely status updates Show less

At this position I collaborated with the team to promote DAN wide variety of benefits for unique clientele. Communicated effectively across international spectrum regarding DAN insurance and membership. Targeted root problems experienced by clients and formulated solutions. ➥Headed CRM and communication training for new members.➥Achieved 8% sales growth within the first year by devising sales reports and analyzing call metrics.➥Renegotiated resources, scope, timeline, or other… Show more At this position I collaborated with the team to promote DAN wide variety of benefits for unique clientele. Communicated effectively across international spectrum regarding DAN insurance and membership. Targeted root problems experienced by clients and formulated solutions. ➥Headed CRM and communication training for new members.➥Achieved 8% sales growth within the first year by devising sales reports and analyzing call metrics.➥Renegotiated resources, scope, timeline, or other project variables when needed and assists with conflict resolution Show less

➥Expanded yearly sales of housewares and furniture in a retail environment by 500,000 ➥Consulted with product management, shipping and customers decreasing shipping delays.➥Created micro social media marketing campaigns to increase foot traffic during peak sales days.➥Incorporated Zoho and Salesforce CRMs to track customer orders and inform clients of sales

I founded a business enterprise based on natural talent for structure, design, and customer support. Trained and mentored up to 5 employees to execute organizational projects. Designed and produced multiple trade shows and events of varying sizes.➥Secured business opportunities by strategically utilizing multiple social media platforms.➥Cultivated client relations centered on communication and delivering satisfaction.➥Coordinated Raleigh Southern Home Show booth for the National… Show more I founded a business enterprise based on natural talent for structure, design, and customer support. Trained and mentored up to 5 employees to execute organizational projects. Designed and produced multiple trade shows and events of varying sizes.➥Secured business opportunities by strategically utilizing multiple social media platforms.➥Cultivated client relations centered on communication and delivering satisfaction.➥Coordinated Raleigh Southern Home Show booth for the National Association of Professional Organizers. ➥Served two terms as Marketing Director for statewide chapter of NAPO-North Carolina.➥Worked at HGTV as local production coordinator for the 2016 Smart Home. Show less

At this position I applied extensive tech knowledge to a software testing position. Led team members by example in performance excellence and determination. Analyzed product defects and solutions alongside developers, clients, and project managers. ➥Upheld accountability and transparency through detailed quality metric reports.➥Excelled in the international testing required to receive software testing (CSTE & CSTA) certifications.

• Channeled information between Technical Support and Development.• Spear headed implementation and maintenance of a twelve-computer test lab with three servers.• Worked with developers to create and execute detailed test scripts and reports.• Instructed software classes designed for end users and resellers.