Liz Hunt Email & Phone Number

Supporting two elementary schools with device configuration, repair, and printer configuration. Providing software support as well as new employee set-up on devices. 1st tier support of Cisco Meraki switches and 4 servers. Perform the distribution and maintained service of approximately 100 Cisco IP telephones. System Administrator for both campuses in charge of user access/permissions. Maintain backup server using Drobo.Projects Include:Reconfiguring 400+ iPads with district image, deploy software image to 1,000+ desktops and laptops. Spearheaded project to transition from desktops to laptops for presentation stations in classrooms as cost-cutting measure to update technology.Software/Application Experience: Microsoft EndPoint Configuration Manager, xDad, Archibus inventory management system, Windows Server 2012, Cisco Meraki, SmartBoard Notebook versions 19 and 22.

Orlando, Florida, United States

Currently caring for my young child.

Wyndham Vacation Ownership

First-tier support using troubleshooting techniques to resolve software issues for 50+ customers per month. Provide new user access to Oracle, Kronos and other systems. Streamlined SharePoint ticketing system decreasing customer wait times by 20%. Assisted with MySQL batch files to reduced errors in data integrity by 60% in HRIS systems and databases. Tested new software identified errors and sent information to appropriate parties. Assisted with employee training on new software before deployment. Created and prepared 20 weekly and monthly reports to ensure customers consistently received timely and complete information.

Greeted all visitors, ensuring they received an outstanding first impression of the company. Assisted owners with inquiries about sites and ownership details utilizing mainframe and other systems to research, resulting in a growth of customer satisfaction. Screened between 50-100 calls daily, routing calls when necessary. Troubleshooted website issues (password resets, etc.) and financial questions regarding product. Selected out of a pool of 120 associates to become a part of the mentoring program for training new hires.

Reserved vacations dates for customers exceeding monthly quotas with an average of 40 bookings. Achieved status as one of the top 3 performers on a team of 20.