Elizabeth Hutton Email & Phone Number

London, Gb

Hook, Hampshire, Gb

Working within the same client contract I moved positions to become the events account managerThe job involved looking after all the external events required by the client, including training, board meetings, symposiums and team away daysAll aspects of the event undertaken from initial enquiry, venue searching, rate negotiation, signing of contracts, dealing with final details and attendance as event support when requiredManaging all marketing and promotions, providing different ways to the client to achieve cost savingsLooking at new venues suitable for the client’s needs and meeting classification.Meeting with regular clients to update on progress and resolve any issues if they ariseAttending supplier meetings to negotiate on agreed ratesLooking at cost alternatives to offer value for money and service

Hook, Hampshire, Gb

Promoted to Travel Supervisor for a contract implantPlayed an important role in the implementation of a travel solution for the contract client. Included systems set up, employing staff, liaising with the customer, setting up suppliers and staff training in preparation for go live dateResponsible for ensuring service expectations were completed by achieving KPI’s on a monthly basisGained valuable experience in managing a team of 6 consultants, managing my time effectively, making sure travel bookings were completed in priority date order, looking after Holiday, rota’s any HR issues, and attending meetings with suppliers and the clientFinancially responsible for helping to make long term cost savings to the client by offering better alternatives in line with their travel policy. By using route deals and changing customer processes we were able to achieve savings of several million pounds over a 3 year period that had not been achieved by the previous company looking after their travelI worked as a facilitator on a travel and transport improvement programme, this included looking at the client’s current policies and procedures and identifying ways to improve their travel habits and make them more efficient.

Hook, Hampshire, Gb

Offering a full travel solution to all UK employees of Serco travelling for business purposesPro active approach was required to offer the client value for money for their itinerary A working knowledge of Airline route deals, guild fare and nett faresFollowing company policy and procedures to ensure that staff travelling on business are safe and covered with insurance and the correct visa requirementsBooking all flights, hotels and hire cars via the Sabre GDS systemKnowledge of ticket issuing, re issuing, fare builds and round the world fares

Hook, Hampshire, Gb

Part of a small internal team looking after all the offsite meetings, conferences, dinners etc for the companyAll aspects of the event were undertaken from initial enquiry, venue searching, rate negotiation, signing of contracts, dealing with final details and attendance as event support when requiredAs part of an internal events team, we were required to deal closely with the individual client to ensure that we offered value for money and the client expectations were metThe job included looking after VIP members of the company to a high specification this included private dinners, Executive team meetings, award dinners and staff forums

Winchester, Hampshire, Gb

Promotion to reservations Manager, made solely responsible to look after all bedroom reservations within the hotelResponsible for looking after the rates offered on hotel websites such as Laterooms, Octopus travel and ExpediaAgreed rates for coach tours for overseas visitors, required issuing contracts, adding rooming lists to Fidelio system and ensuring other departments are informed in preparation for their arrivalManaging rates available on general sale to maximise revenue on a daily and weekly basisReporting revenue levels to General Manager and Sales ManagerUpdating Reception Manager and their team on availability, guests arriving who require assistance or VIP’sTraining reception staff on the Fidelio reservation systemDealing with customer complaints and feedback in a professional and timely mannerOffering incentives for repeat businessResponsible for running the sales office as part of a small teamRequired a full ‘hands on’ approach to every aspect of running conference and banqueting including operations, co-ordination of meetings, training, weddings and Christmas functionsCompleting all client billing on a daily basis ensuring it was done promptly and correctly using the Fidelio reservation system, was a task designated to myself Part of my duties included show rounds to potential clients within the local area, brides to be for a wedding venue and clients wanting to use the property as a quirky venue due to its location next to a zoo, and African influenced theming.Issuing quotes and contracts, and chasing potential clients of business leadsLiaising with all departments, to ensure everyone is prepared for the week’s events ahead

Part of a small team of agents providing a complete Conference and banqueting servicePersonally responsible for booking and co ordinating all Christmas functions for 2003, this including booking large parties and small groups, maximizing revenue with upselling of drinks packages and extras, ensuring the operations team were updated with information for a smooth running event Working closely with each individual client in order for the hotel toprovide the highest quality of serviceBeing able to negotiate on 24hr and DDR packages to convert revenue to a confirmed booking which in turn can help to promote repeat businessIn depth knowledge of the hotel and product helped to achieve between 90 – 100% on monthly mystery caller report, in turn helping the hotel to be in the top 5 in the chain for the UKCalm ability to adapt and respond to any situation which may arise within the customer service industry

Higher National Diploma, Hotel, Hospitality And Institutional Management

Btec National Diploma, Hotel, Hospitality And Tourism Operations

Gcse'S