Hello my name is Elizabeth A. Jacobucci and I am highly determined and goal-focused professional with substantial experience in training and development, continuous process improvement, performance evaluation, and customer service. I have established my reputation as a SME & Training Consultant, directing all facets from ideation to completion of coaching and training programs. I have demonstrated history of robust planning and implementation to ensure timely completion of projects via evaluating/mitigating potential risks. I am proficient in forging and building excellent relationships with professional stakeholders, while identifying, planning, developing, and implementing procedures supporting future vision of organization.• I possess in-depth knowledge and working understanding of training strategies and plans for quality supervisors, chat supervisors, and account professionals.• I have proven expertise in planning and implementing robust strategies to enhance expertise regarding processes, software applications, and business procedures. • I am adept at offering exceptional support across organizations while identifying areas of improvement, proposing efficient solutions, and driving company-wide revenue.• I have demonstrated history of increasing workforce productivity and overall profitability via devising and executing effective strategies.• I hold strong capacity to evaluate performance and quality, deploy cost control and optimization procedures, leveraging best practices.• I am skilled at resolving queries via meeting and exceeding customer satisfaction level while ensuring continuous process improvement.• I am an articulate and refined communicator with excellent communication and negotiation skills.While others take pride in meeting all standards set before them, my passion is for delivering service that goes beyond organizational expectations, creating a win-win scenario for everyone involved!" Please feel free to contact me at lizjacobucci@gmail.com with any thoughts, comments, or questions about my work I'm always interested in making new professional acquaintances.
Listed skills include Customer Satisfaction, Management, Customer Service, Microsoft Office, and 19 others.