Elizabeth Kemper Email & Phone Number

San Diego, California, United States

Lead the development and execution of training strategies in partnership with leadership to implement learning programs at Cetera. Oversee the design and delivery of onboarding and new hire training programs. Coordinate programs to enhance the capabilities of financial professionals through continued education and skills training. Build and influence relationships with stakeholders to uncover learning and development needs, gain agreement on programs outlines and success metrics.

El Segundo, Ca

As a member of the Enterprise Advisor Education team, I collaborate with team members to deliver training solutions to employees, financial advisors and their teams to enable our Advice Centric Strategy.• Defines learning objectives that support articulated business outcomes.• Designs, develops and delivers learning solutions. • Analyzes learning solutions for continuous improvement. • Undertakes appropriate operational and administrative aspects of program management.

Torrance, Ca

Designed, developed and delivered educational resources for Lexus Corporate, Field, and Dealership associates. Training programs included new vehicle launches, instructor led courses, eLearning, mobile learning, webinars and custom training tools. Analyzed performance improvement solutions to determine the best approach, for example, evaluate existing “off-the-shelf” materials, create unique offerings, or update existing offerings Led internal and external teams in developing and producing training materials. Collaborated closely with instructional designers, subject matter experts, and business stakeholders to ensure training initiatives met their educational needs. Led internal and external teams in the development of training materials. Implemented and maintained the Lexus Product Handbook mobile app. Managed the department training budgets for major launch tours and curriculum development. Ensured project goals were on schedule and within budget. Created request-for-proposals, statement of work and purchase order requisitions. Coordinated training logistics and conducted pilot courses, train-the-trainer events and 1-on-1 course development, budget, procurement, and systems training.Accomplishments• Implemented Technology Tour, increasing customer satisfaction with vehicle technologies.• Successfully launched the RX and LS new product launches, exceeding new vehicle sales objectives.• Redesigned the Lexus Product Handbook App, saving $10,000 a month on app maintenance.• Held quarterly budget meetings to ensure on-time project deliverables met forecasted budget.

Torrance, Ca

Implemented instructor led, eLearning, and webinar courses for over 18,000 Lexus team members aimed at improving productivity, profitability, customer satisfaction and employee retention. Conducted assessments to determine a strategy to address learning needs for a specific audience. Provided design input by applying instructional design methodology and adult learning principles to all training programs. Managed vendor teams in the development of the agreed upon curriculum. Developed facilitator guides, participant guides, PowerPoints, videos, hand-outs and course assessments. Reviewed existing courses to ensure content was still relevant.Accomplishments• Approved and coordinated all activities with stakeholders, subject matter experts, writers and other parties, ensuring learning objectives were met within budget and timeline.• Collaborated with development team to design a communication plan, promoting and building awareness of training initiatives.• Successfully launched the Lexus Technology Center training strategy, supporting the educational needs and resources for Technology Specialists.• Winner of the 2007 Brandon Hall Excellence in Learning Bronze Award for Introduction to the Lexus Service Process E-Learning.