Elizabeth Kersey Email & Phone Number

United States

Originally worked as a customer care agent in the Ingram Book Company call center handling calls related to the service and support of wholesale customers, both placing and supporting orders. Moving to the Ingram Publisher Services department in February of 2019, I changed my focus to Ingram Publisher Services customers. After only a short time, I was promoted to the Ingram Publisher Services Specialty department supporting International customers.

Antioch, Tennessee

Currently providing support and customer service for Fleetcor credit card customers. Our goal is to help keep business customers profitable by keeping their fleet vehicle operating and on the road. We do this by helping them keep their accounts up to date and maintained.

United States

Currently working at the Front Desk as a Receptionist and Night Auditor. Responsible for checking guests in and out of the Hotel, maintaining computer and paper records of guest accounts, and handling all functions of the Front Desk, including a multi line telephone system. Responsible for processing and maintaining records associated with night audit. On night shifts, I process the night audit by pulling and reconciling all reports for management.

Louisville, Kentucky Area

Clinton, Mississippi

Holding a Public Trust Security Clearance. I worked through Lockheed Martin in service of the Transportation Security Administration. Under this contract I worked as a customer service representative on the TSA HRAccess Help Desk. It was my job to assist applicants with all stages of the recruiting and hiring process.

Overland Park, Ks

Was being trained to develop, write, and deliver training on processes and applications specific to clients needs. Accredo maintained call centers staffed with trained nurses who provided support and consultation on medical products provided by the client.**Reason for short tenure, husband who works for Federal Government was transferred to Mississippi.

Wrote/developed, facilitated, maintained, and tracked training for five departments, including Operations, Customer Service, Finance, Dispensing, and Shipping. •Worked with Vice President Pharmacy Practices and Staff Pharmacists to assure all processes were written and maintained in compliance with all NABP requirements, and State and Federal laws and regulations. •Created, maintained and updated all departmental training materials and modules.•Designed and maintained standard reference materials used by all pharmacy staff. •Facilitated new hire training. •Assisted in VIPPS accreditation and URAC accreditation.

Working in the Global Training & Consistency Department. Developed, wrote, and maintained training material in relationship to all platforms used by Orbitz Worldwide and its vendors.Facilitated training both domestically and abroad. Training was related to Sales, Customer Service, and Fulfillment in a call center environment.

Managed the work assignment of call center associates and assisted with call center training.Monitored automated computer systems for errors or system problems, while coordinating associate assignments.Assisted in training call center associates.

Managed, trained, and coordinated a staff of 15-20 associates in the day-to-day operation of the Opryland location. Managed each shift to ensure that photography, film processing and printing was completed.Provided outstanding customer service by assuring customer pictures were ready upon their departure.Audited daily paperwork, reviewed business reports, reviewed sales goals with associates and assured we met daily sales goals. Verified cash receipts and made bank depositsWorked with District Manger on meeting and exceeding goals and associate development.

Worked with Federal Express Aircraft Parts Suppliers to maintain inventory of expendable aircraft parts in support of aircraft fleet. Project Manager for the Expendable Parts Traceability (E.P.T.) project which dealt with the certification of aircraft parts used in repair of Federal Express Fleet. Managed the research, retrieval and verification of all E.P.T. certifications.Tracked, monitored, reported, and worked with vendors on all non-compliance issues. Responsible for preliminary inspection of all incoming Purchase Orders and receiving documents in order to ensure F.A.A. standards compliance as directed in the General Maintenance Manual (GMM) from OEM and Distribution Vendors. Wrote the chapter on Regulating Aircraft Suppliers in the Federal Express Suppliers Standard Manual.

Worked on contract for FedEx as a Project Manager of Receiving Inspection reports. Coordinated information with buyers and receiving personnel. Inspected suppliers for compliance with the Supplier's Standards and other applicable policies & procedures; including the General Maintenance Manual (GMM), Procurement Policy and Procedures, and P & S Manuals. Analyzed the Parts Procurement process and made recommendations on how to get the company into F.A.A. compliance.Maintained Criteria/Requirements for F.A.A. parts certification. Assisted Buyers with problems related to FAR's and aircraft certifications.

Bba, Marketing, 3.33

Activities and Societies: Intermural Atheletics.128 Semester Hours with a 3.33 Average.

Associates Of Science, Aviation Maintenance, 3.93

Professors encouraged me to pursue his Associates degree once I had completed my Electronics degree. I was once again 1 of only 2 women.

Associates Of Science, Electronics, 3.93

Obtained Associates degree in Electronics Maintenance. I was one of only 2 women in my graduating class.