Led design for Walmart Health, Virtual Care, and Integrated Care, spearheading the delivery of affordable, accessible, innovative, and easy to use healthcare for millions of Americans.

Focusing on civic tech, I built and managed teams to deliver human-centered products and services for municipal, county, state, and federal government agencies. Spearheaded projects aimed at enhancing the social safety net, promoting green energy, improving public transit, transforming healthcare, facilitating employment services, ensuring data transparency, and supporting welfare initiatives.First place, the Best of the Web 2015 awards.

Led core eCommerce teams and products for global merchants, providing strategic leadership while getting shit done.

Championed design vision and strategy, developing hiring, leveling, and staffing strategies while mentoring teams and delivering service designs.

Founding member of the Human Centered Design practice. Provided consulting service as a Design Lead for the State of California's Child Welfare Digital Services. Code for American 2018 panel speaker.

Worked from concept to reality for mobile and web-based products at ALLDATAl, an autozone compnay; defined the vision of the end-to-end user experience; made key design decisions; orchestrated design critiques and usability testings; collaborated closely with PO, Dev and QA.

• Manage the overall user experience strategy and implementation• Create the user experience and visual aesthetics for a performance management software. • Manage a talented team of designers, business analysts, front-end developers, and collaborate with our internal and outsourced development teams.• Define and implement design criteria, design guidelines, and design specs that demonstrate experience with creative best practices across desktop software, web, and mobile platforms• Manage creative projects and initiatives from concept to completion• Understand business needs, translate those needs into creative solutions, and ensure the highest standard of quality on all creative deliverables• Help with establishing project timelines, prioritizing creative workflow, and delegating responsibilities within the creative department• Ensure efficient and effective completion of high-quality work, delivered on time• Foster a design culture and collaborative working environment, encouraging innovations• Mentor and coach team members through project development and job performance• Provide and receive feedback and critique designs to ensure consistency of execution • Iterate designs and create storyboards, process flows, wireframes, mockups, and working prototypes to obtain stakeholder approval• Work with development teams to understand technical challenges and find solutions that blend cutting-edge creativity with practical technology• Conduct effective research, including competitive analysis, user and stakeholder interviews, usability tests, and analytics assessment• Create metrics and measure team's success

• Deliver intuitive, compelling, and effective design solutions/services for our industry-leading products.• Working with cross-discipline teams and stakeholders, using human factors principles and user-centered methodologies, build efficient design processes and paradigms.• Make feasible, sustainable, and measurable improvements to the end-to-end user experience. • Conduct user research; translated user needs to concepts• Iterate through rapid prototyping; and validate through tests, and oversaw the implementation.

Redesigned the CCHCS website and its rebranding, creating a new brand system, marketing material, and UI templates for portal sites. Optimized site architecture, navigation flow, and task flow; supported UAT and accessibility testing, and worked closely with developers, providing mockups and HTML templates.

Transformed the myCalSTRS site by developing user-centered design solutions for retirement fund management. Created grid systems and responsive design templates, redesigned site architecture, and facilitated usability tests for actionable improvements.

Worked on large-scale redesign of new The Sacramento Bee website in addition to leading and designing several subsites. Owned, created, and oversaw day-to-day online ad design and delivery.

Created cohesive designs from storyboard to website and branding to interactive apps, across print and online platforms.