Elizabeth L. Longley, Msc., Sphri Email & Phone Number

Nassau, The Bahamas

Nassau, Bahamas

Lecturer for undergraduate programs in Tourism and Hospitality Management.

Nassau, New Providence, The Bahamas

Lecturer for Human Resources Management Course for the Masters in Hospitality Management Program

Nassau, Bahamas

Lead all change and communications activities for the company transition to BASE and company projects, which includes:• Designing change management strategy aligned with company and project goals• Conducting individual impact and training needs assessments then devising plans to address each situation• Planning and facilitating change activities based on change management plan• Executing communication plan through the different phases of the transition journey

Nassau, Bahamas

Responsible for developing and implementing best-in-class strategies for recruitment, training, organizational and leadership development for the company in tandem with Heineken International standards.

As a business partner to the food and beverage division, Liz guides the strategic planning processes with focus on improving organizational performance and workforce effectiveness. She also serves as the company’s liaison with J.D. Power, an international information services firm, to review and report on feedback from guests of the resort.

Paradise Island, Bahamas

Main responsibilities included: 1) Steering the direction of the business at the kids club which involves: strategic planning, critical decision-making, generating revenue, managing the budget, improving efficiencies, and keeping the product and service offering fresh. 2) Designing and leading talent development initiatives including: sourcing, on-boarding, performance management, succession planning, and employee engagement. 3) Supporting the Guest Activities division with executing the vision of the company.

Led the team to deliver kids programs at the defined standard of quality through fun and engaging experiences and stellar customer service. The role included mentorship, coaching, and training young professionals to reveal and hone their talents and maximize career opportunities. It was an opportunity to "work HR inside out," Liz describes as "intimately affecting the culture, engagement, and leadership development while managing the demands of a sensitive12-hour operation."

Partnered with hotel operators across the resort to define talent profiles, source, select and engage top performers to achieve the company's goals. Supported the 7,500+ workforce in driving human resources initiatives.

Designed, coordinated and delivered orientation and onboarding programs for employees as well as leadership courses for Atlantis University. Coordinated internships and customized training for teams. Coached and mentored team members.

Standardized human resources forms and streamlined organizational processes; Introduced and developed new Talent Development Unit and Onboarding program; Formulated Tourism’s High Flyers Network (for summer students); Managed Secretariat for Miss Universe 2009 Pageant Events; Served as Administrator for Tourism’s Apprentice Program; Supported all HR functions

Provided the leadership and guidance needed by the club to meet its ultimate goal of becoming a Distinguished Club; Maintained the supportive club environment for members to fulfill set self-development goals

Nassau, Bahamas

Nassau, Bahamas

Facilitated concierge services; Administered guest birthday & anniversary celebration program; Processed check-ins/check-outs and front desk operations

Msc, Tourism Management

Activities and Societies: "One Dream One City" (scholarship program awarded by Comune di Milano)

Bachelor Of Science, Tourism Management

Activities and Societies: Senator for Culinary & Hospitality Management Institute

High School Diploma