Directed cross-functional teams implementing cloud-based commerce, SaaS, and digital services on connected devices and websites. Led content delivery solutions as Account Director and Technical Program Manager for major retailers and studios partners, such as Warner Brothers and Paramount digital solutions, to promote merchandising of digital TV and movies. Oversaw customer management, product definition, release testing, defect management, and quality assurance. Represented clients to device partners. Managed all aspects of planning, tracking, analysis, and monthly financial reporting.♦ Served as technical and business resource to help clients achieve their operational and strategic goals, with focus on ensuring timely completion of organizational business and technical requirements. ♦ Consulted with clients to define in-depth requirements, covering details such as User Experience considerations and technical integrations, and drafted accurate Statements of Work to document deliverables.♦ Wrote accurate internal requirements documentation for engineering implementation. ♦ Pioneered platform device certification processes on Xbox 360, Roku, and Android and iOS phones and tablets.♦ Worked with engineering, web services, and cross-functional teams to solve high-priority technical issues, using JIRA Administrator to track reported defects and prioritized low-severity issues as backlog items for subsequent releases.♦ Facilitated quality testing of CORE Web Service Release Deployments and resolved defects through rigorous quality assurance review and validation of device applications and web services. ♦ Directed two new major website deployments, one to market and one to beta level release.♦ Configured backend CRM for go-to market applications and products.♦ Successfully facilitated organization process changes through effective team leadership.♦ Managed team development with professional career guidance, coaching, and mentoring.

Built and managed team of Global Technical Account Managers serving retailers and SDK/API integration partners with Rovi Entertainment cloud and web services, offering digital movie client solutions and storefronts on connected TVs, Blu-rays, PCs, Macs, PS3s, Xbox 360s, and mobile Android and iOS devices. Deployed client solutions and services, refining processes as necessary to meet project schedules and budgets.♦ Served as liaison between major retailers and Rovi Marketing, Sales, Product Management, and Engineering to communicate business needs, strategy, and vision of both organizations for maximum customer satisfaction.♦ Collaborated closely with cross-functional teams and retail clients throughout product life cycle to ensure requirements were met and delivered per contract.♦ Prevented or alleviated project scope increase while executing project deliverables.♦ Increased revenue by identifying opportunities and proposing new customer solutions. ♦ Defined and documented new project scope and requirements, delivering Statements of Work that included cost estimation and reliable quotes for major retailers such as Target, Best Buy, Future Shop, and Toys R Us.♦ Resolved reported issues and defects by working closely with Engineering.

Senior Director of Program Management / Senior Program Manager, 2006 – 2011Managed team of up to 15 Program and Project Managers in different regions (Japan, Canada, China, U.S. and the United Kingdom) for digital entertainment software development company producing commercial Software Development Kits and consumer applications to author and edit photos, audio, and video. Administered Program Management Office for all ROXIO consumer retail, corporate/volume license partners, and OEM product releases, including authoring and burning technology for producing professional DVDs used by major Hollywood studios. Hired and trained team. ♦ Devised new product development life cycle that included documenting each exit milestone, in close collaboration with PMO and executive leadership.♦ Instituted more effective project management and dashboard reporting with implementation of Daptiv Portfolio Management Solution for entire company.♦ Provided automated project status reporting to executive staff weekly on approximately 50 project deliverables per week using PMO dashboard.♦ Improved product development efficiency by deploying Agile and SCRUM project management methodologies♦ Managed project scope, resourcing, and project scheduling as Program Manager for key OEM customers such as Dell, HP, and Acer.♦ Deployed and launched 300-500 consumer retail, enterprise, and OEM products to market, achieving yearly revenues of $150 million.

Provided program and project management for deployment of CD/DVD burning and consumer data backup products to OEM and consumer retail channels; products included RecordNow, MyDVD, Roxio Creator and Backup MyPC (formally Backup Exec Desktop). ♦ Successfully guided 100+ projects through product development life cycle by working closely with Sales, Customers, Product Management, Engineering and Operation teams.♦ Coordinated and communicated project schedules and status with all project stakeholders. ♦ Resolved potential conflicts and mitigated risk by identifying project scope creep and negotiating realistic requirements, specifications, and schedule.♦ Fixed reported defects to deliver functioning software builds to OEM customers.♦ Utilizing strong communication and presentation skills, served as product and company evangelist at major trade shows (Consumer Electronic Show and PC Expo).