Liz Macmanus Email & Phone Number

Northern Michigan

Traverse City, Michigan, United States

Solution Architect/Solution Engineer with diverse skills in Business Management, Healthcare, IT Project Management, Team management, and Support Management. Effectively bridges gap between technical needs, customer / patient / staff workflow, communication, and business processes. Strong ability to process complex workflows matched with drive to ensure organization success. Detail oriented with flair for quick and creative thinking. Exceptional multitasking and task management skills. Highly motivated toward successful goal achievement. Cheerful, ambitious, and resourceful.Technical Expertise - Real-Time Locating Systems (RTLS); AutoCAD, Salesforce, SharePoint, Networking, Low-voltage wiring design, hardware and software integrationAs Solution Architect / Solution Engineer - Provided comprehensive technical and practical solution designs for technical sales opportunities. Defined architectural, technical, and product system installation designs and costs for existing and new opportunities. Assessed new integration opportunities to ensure seamless and efficient implementations. • Cultivated strong, enduring relationships with key channel partners, direct, and indirect customers across 24 states and Canada, fostering trust and collaboration.• Compiled all design requirements and solution details for quoting solution elements including hardware, software, services, and support ensuring accuracy and completeness.• Authored comprehensive scope of work documents for seamless and successful solution implementations, providing clear guidelines for all stakeholders involved.• Collaborated closely with sales, Inside Sales, and Channel Integrators, offering expert technical supervision and guidance for sales opportunities, contributing to streamlined and effective processes.• Delivered valuable hardware and software IT consultative guidance for customers and Channel Integrators, enhancing understanding and decision-making in technology investments.

Traverse City, Michigan

As the Manager of the RTLS Professional Service Project Management I effectively led and managed dedicated team to streamline project timelines and optimize resources, ensuring delivery of robust product solutions and fostering enduring customer relationships.• Researched, procured, designed, and implemented centralized Project Management solution, integrating all project documentation, notes, communication, billing milestones, revenue recognition, and reporting from disparate formats and applications. This initiative increased revenue recognition accuracy by 55% and enhanced ability to bill for projects, resulting in overall revenue growth. • Constructed and spearheaded program to design and pre-build Standardized Software Design Model based on best practices and standardized deliverables, reducing implementation planning and execution phase from 2-5 months to 1-2 months. • Reduced overall project management implementation timeline from 8-14 months to 4-6 months, optimizing efficiency and productivity. • Leveraged implementation and project management expertise to develop and implement standardized project management documentation and processes, resulting in seamless and consistent customer experiences.• Governed maintenance and approval of all project management template documentation, ensuring establishment of repeatable and up-to-date processes.• Pioneered and led cross-team communication program that enhanced transparency and collaboration, leading to improved job satisfaction, morale, and customer success. • Provided valuable consultation and guidance for multiple teams on technical issues, demonstrating a strong commitment to fostering collaborative and supportive work environment.

Traverse City, Michigan

Workflow Automation Project Manager for leading RTLS Tecnology company.

Sr. Analyst for PeaceHealth from July 2012 to 2016. I started on the interface team, then joined the Ancillary Application team. I was then approached to join the Epic implementation team. I was a part of the ASAP module (Emergency Department module) for a 10 hospital system in a phased 3 year roll out. Along with implementation build, I served as team Security Lead, Data Courier analyst, SER (provider record) lead, and some reporting duties with Reporting Workbench.

Senior project management of all direct-sale implementations nationwide and CanadaDirect and supervise Versus’ project managers and coordinators; team management concentration including guidance of employees in development of effective project management skills and honing staff strengths and skills to achieve overall success in any environmentEstablish and maintain client and account relationships vital to the succes fo the project completion, on-going support and longevity of the organizationDesign, implement and management of intial and ongoing project management methodology to ensure profitable and successful execution of highly dynamic custom systems implementationImplement engagement review, mitigation, and quality assurance procedures in accordance with developed methodology Senior consultant for sales scope and implementation methodologies, providing technical expertise critical to securing new customers and promotion of expansion effortsContract and support maintenance agreement management for all direct-support customers and new implementation services Design and management of initial and ongoing support program, including 24-7 on-call support, remote reporting, and system enhancement and expansion projectsMitigation and support of Level II and Level III customer technical support issues including hardware, custom software and integrationsDesign and management of training programs and methodologies for support staff and technicians for solutions programsCore focus: Work-flow efficiency: Harnessing real-time location technology such as infrared (IR) and active RFID to provide automation of mundane data entry tasks and streamlining patient flow and resource deployment to improve safety and efficiency while reducing costs in the healthcare environments such as emergency departments, clinics, operating rooms, and other patient care areas as well as value-added integrations.

Outstanding success in implementation of upgrades for hardware and software solutions and expansions Delivered superior POS support and management while promoting innovative business solutions Established and maintained technical support of over 15 independent retail outlets while continually achieving exemplary customer satisfaction and account responsesSupervision and implementation of new fleet hardware and software supportCore Focus:Superior service and continual “up time” for over 180+ users including support of property wide extensive phone switch system. Operate and coordinate telecommunications systems including automated networks and the full spectrum of data links and circuits. Transmit an efficient communication directive for support programs and account relationsNew fleet hardware and software roll-out implementation support

Development and support of 24-7 hardware and software POS systems for entire 5-state region of New England Design, training and supervision of implementation and solution programs for support staff and techniciansEstablished and maintained client and account relationships essential to the success of project completion and on-going support Senior consultant for sales scope and implementation strategies, providing technical expertise critical to securing new customers and ensuring ongoing support renewal agreementsCore Focus:Senior consultant for all-encompassing Point-of-Sale solution implementations for independently owned grocery retail stores in Connecticut, Massachusetts, New York (Long Island), Rhode Island and New Hampshiresales, providing technical expertise critical to securing new customers and ensuring ongoing support renewal agreements.

Built key relationships with customers, and field and office personnel that enhanced overall supply chain of the firm for efficient daily business activities Managed and supported daily actions including accounts payable, accounts receivable, payroll, invoicing, scheduling and purchasing, job scheduling, performance reviews and project updatesDesign, management, and implementation of critical marketing projectsCore Focus:Create and oversee the implementation waterproofing contracts with the aim of enhancing operational effectiveness. Identify operational solutions that will improve productivity. Oversee the implementation of best practices in the field that make overall supply chain of the firm more efficient. Build long-term relationships with the field and office personnel including Operations Manager, as well as customers. Create and track the core metrics necessary to drive the advancement of operational activities.

Marketing client real estate listingsSpecialize in bank owned and government owned residential housing salesManagement of real estate contract sales Client relations and specialized real estate searches

Bachelor Of Information Technology , Dual Focus, Computer Software Engineering & Networking

Cis/Networking And Business Course Concentration

Activities and Societies: Completed CCNA course - 4.0, top of the class 2008 Secured certifications in A+ 2000 & 2005, Network+ 2005.

Software, Computer And Network Administration, It

Activities and Societies: A+ certification - computer hardware and operating systemsSoftware and Network Administration - GPA 3.79 Courses.

Associates Degree Liberal Arts And Science, Courses Concentrating In Business And Psychology