Hello! Let me tell you a little bit about me I am a results-driven leader with over 16 years of experience in the automotive industry, working with brands like Ford, Porsche, and Mercedes-Benz. My expertise lies in driving sales growth, optimizing operations, and enhancing customer satisfaction across Latin America. I have a proven ability to increase parts and service revenue, streamline inventory management, and reduce costs while leading teams to exceed profit targets. I am passionate about continuous improvement, process standardization, and fostering lasting customer relationships for long-term success. Following some achievements:• Increased parts and service revenue by 30%, generating an additional USD 7M and doubling profits to USD 3M through strategic leadership, operational optimization, strengthened supplier relationships, and data-driven decision-making.• Optimized inventory management processes, reducing obsolescence rates from 60% to 30% (-USD 2.5M) These actions significantly lowered financial risk while improving supply chain efficiency and ensuring effective resource allocation.• Achieved a 20% reduction in operating costs by implementing operational excellence initiatives, optimizing processes, managing suppliers strategically, and adopting advanced technologies, leading to a more efficient operation.• Increased customer satisfaction by 30% through innovative loyalty programs and agile prospecting strategies, leading to increased retention, stronger customer relationships, and enhanced revenue growth across multiple brands in LATAM.• Reduced customer response time from 10 days to 3 days by overhauling service processes and coordinating cross-departmental efforts. Identified and addressed key pain points in service advisor interactions, implementing a targeted improvement plan that significantly enhanced customer satisfaction.• Compliance with internal controls of operations as well as developing action plans that allow controls to be maintained over time and avoid having auditing GAPsI'm passionate about using my expertise in operational excellence, sales and after-sales optimization to drive customer loyalty and improve profits. I’m excited by roles that challenge me to innovate and collaborate in dynamic, growth-oriented environments. Let’s connect to explore how I can help your organization excel. Feel free to reach out to me directly here on LinkedIn or via email at lizmar.gonzalezh@gmail.com. I look forward to exploring how we can drive success together.