As a Professional Services Practice Sr. Director at Effectual, I play a key role in driving the success of our Application Modernization Practice. I am responsible for leading a team of highly skilled professionals, defining and executing strategic initiatives, and ensuring the delivery of world-class software solutions for our clients. This role requires a combination of technical expertise, leadership skills and business acumen. I support technology-enabled business strategies and operations to drive increased agility, scalability, and improve service quality for customers in Fortune 500 companies.* Implemented product roadmaps and planning processes internally and with flagship customers. * Designed, researched and implemented product strategy workshops for customers. * Evangelist for Product thinking, process and strategy for organization and customers.* Worked to productize service offerings within the software team and across the organizations.* Sales enablement and support in designing and delivering software solutions including - enterprise software modernization, early stage start-up MVPs, and ongoing new feature development.* Managed a team size of 20-45 depending on company needs. Interim director of Cloud Practice from January - April 2024.* Developed and incubated DevOps capability and product offering.

Recruited and hired to streamline, modernize core pricing and buying systems for ecommerce on Amazon and to extend to other marketplaces. Promoted to Director level after 8 months and increased headcount responsibility to 8. Improved department eNPS score from 19 to 66. Negotiated and managed critical vendor relationships to maximize value and timeliness of delivery. Improved internal processes by implementing Agile methods and cross department collaboration opportunities. Implemented and maintained technical roadmap to address tech debt and prioritize feature improvements. Trained product owner to give engineers more hands on keyboard time. Forecasted, planned, researched and selected new technologies enabling company to attain business goals. Participated in strategic planning by communicating technology impacts throughout decision making process.

Defined, implemented, and revised operational policies and guidelines for organization. Collaborated with departmental heads to develop financial plans and ensure company-wide operational compliance. Tracked company’s revenue margins and conducted budget reviews to maximize profits. Worked with the executive leadership team to execute new growth strategies. Oversaw client support services and company project management team. Coached engineering team to mature processes, refine estimation and delivery practices. Coached Director of Engineering on personnel management. Managed procurement and resource allocation. Implemented and configured Human Resources Information System, developed regular staff evaluation & performance reviews.

Recruited as first hire for newly-formed product team based on the recommendations of 5 different software engineer colleagues; tasked to help software teams focus on the highest-impact deliverables and features. Tapped to help train / coach 2 additional product owners. Prioritized improvements to product features needed to increase customer satisfaction. Oversaw product management lifecycle within domain including translating executive product ideas into researched / analyzed feedback, data, and competitive analyses. Worked with UX designers and engineers to create user tested use cases and initial design solutions. Developed timelines and worked with teams to execute and roll-out features, including providing post-implementation support and marketing assistance.

Sought after for role and quickly promoted within 4 months of hire into supervising web and mobile team, then promoted again 1 year later to manage IT and support teams. Later shouldered management of production department to grow headcount responsibility to 15 total staff. Coordinated daily business operations, project management, and new business development. Worked directly with customers to incubate their product development ideas and connect them to the right resources to create tangible development pipelines.

Project management, advertising and media management, administrative support, bookkeeping, RFP responses and client proposals, internal marketing support.

Develop and implement an annual giving program; Donor outreach, cultivation, and retention; Community outreach and awareness; Campaign evaluation; Strategic planning; Event planning & coordination; Development and management of organizational internship program

Research and content development for email campaigns, blogs, social media outlets; Research, planning and outreach for public relations campaign.

Program development; Volunteer recruitment, training, & placement; Community outreach, communications, and event planning; Facility maintenance and management, program coordination; Staff supervision.

Facilitation of youth programming; Organization and production of grant deliverables; Program evaluation; Program management & strategic growth; Coalition building and community collaboration; Facilitation of professional trainings and community education; Development and supervision of departmental internship program

Facilitation of youth programming; Organization and production of grant deliverables; Program evaluation; Program management & strategic growth; Coalition building and community collaboration; Facilitation of professional trainings and community education; Development and supervision of departmental internship program

Plant identification; Plant inventory; Research assistant.