Commissions Support Specialist
Current
Jun 2024 - Present
AeroLeads people directory · profile
Liz Matos Email & Phone Number
Operationalizing SaaS Company Success
at
LTK
2 phones found
area 773
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 71%
Current company
Role
Operationalizing SaaS Company Success
Location
Orange Park, Florida, United States
Who is Liz Matos? Overview
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Quick answer
Liz Matos is listed as Operationalizing SaaS Company Success at LTK, based in Orange Park, Florida, United States. AeroLeads shows phone signal with area code 773 and a matched LinkedIn profile for Liz Matos.
Liz Matos previously worked as Commissions Support Specialist at Ltk and Success Operations Analyst at Grin.
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Email format at LTK
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LTK
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Profile bio
About Liz Matos
Experienced Technical Support Engineer & Operations Analyst with a demonstrated track record in technical support, automation, and leadership roles. Proficient in driving operational excellence through strategic initiatives and cross-functional collaboration. Renowned for adeptly integrating human elements into technological frameworks.Achievements:Developed an Implementation Model encompassing metrics, automation, workflows, and internal knowledge base, resulting in significant improvements in customer onboarding and retention.• Decreased customer onboarding time by 75%• increased renewal on short term contracts by 70% (0 > 70)• Drove multiple leading indicators into successful ranges for newonboarding customers.Led cross-functional initiative deep diving into and documenting the Meta OAuth process, resolving significant blockers for customers and creators.• Led the development of GRIN Academy videos and resources to support creators and brands through the OAuth process• Documented internal knowledge base for streamlined handling of these cases, which made up 50% of support incoming ticket volume• Supported retention of customers’ contract values totaling 1.1million ARR.Developed scaleable technical training model and new technician onboarding through individual knowledge, internal knowledge templates, and partnership with different departments in business. Involved teaching complex internal software to trainees and facilitating training.• Expanded training to multiple stores in the market.• Decreased time to role assimilation from 1-2 months, to 2-3 weeks.• Increased Hardware Repairs Success by 30% for newly onboarded Experts and Mac Geniuses.• Streamlined QA of role readiness and role expectations, giving valuable insight into growth opportunities at graduation of onboarding to leadership.• Developed conceptualization of overall team readiness, bucketed by technical knowledge, tool proficiency, and customer success skills.
Current workplace
Liz Matos's current company
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9 roles
Liz Matos work experience
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Success Operations Analyst
Facilitated seamless data transmission between systems through automation, ensuring efficient operations and minimizing manual efforts.Overhauled RevOps ticket intake system by leveraging Asana, Slack, G Suite, and Zapier, enhancing visibility into ticket and project timelines across various organizational units and stakeholders, ranging from individual.
Mar 2024 - Apr 2024
Implementation Specialist
Developed the Implementation team role, responsible for establishing departmental structure, defining KPIs, outlining role expectations, crafting customer support strategies, and creating comprehensive documentation, while serving as the primary Implementation Specialist for all new customers.Effectively managed technical tickets for up to 100 newly.
Aug 2023 - Mar 2024
Technical Support Engineer
Collaborated closely with end users to provide product support, diagnosing and resolving technical issues within a web-based SaaS application, utilizing Chrome DevTools, API understanding, and troubleshooting methodologies.Supported deep diving and troubleshooting complex product issues or feature requests and building escalation tickets for.
Sep 2022 - Aug 2023
Technical Training Lead Genius
Developed scaleable technical training model and new technician onboarding through individual knowledge, internal knowledge templates, and partnership with different departments in business. Involved teaching complex internal software to trainees and facilitating training.Expanded training to multiple stores in the market.Decreased time to role.
Nov 2021 - Feb 2022
Genius & Tier 1 Chat Support Advisor
Continued role responsibilities from Technical Expert and Technical Specialist, and added:MacOS Software and hardware troubleshooting and handling, with understanding of connectivity issues, software support, and customer focused resolutions.Consistently led in KPIs for all Support team roles: Handling time average, cases per day resolved, NPS ratings, and.
Jul 2019 - Nov 2021
Technical Expert
Continued role responsibilities from Technical Specialist, and added:Team development strategies in key operational roles to facilitate best in class customer support experience. Tier 2 support of technical troubleshooting, acting as an escalation pathway for Tier 1 technicians.Led store initiative to escalate hardware issue discovered during iPhone 7.
Feb 2017 - Jul 2019
Technical Support Specialist
Triaged, troubleshot, and resolved hardware and software issues in the Apple product line, in a fast paced environment (often times multitasking customers up to 30 a day).
Sep 2014 - Feb 2017
Retail Associate
Led in sales of annual membership sales consistentlyEducated customers on video games across all platforms; sharing information about upcoming titles and providing pre-order informationHandled point of sale duties including cash handling, educating customer on return policies, confirming merchandise sold, etc.Restocked and organized shelves and inventory.
Oct 2010 - Jan 2015
FAQ
Frequently asked questions about Liz Matos
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What company does Liz Matos work for?
Liz Matos works for LTK.
What is Liz Matos's role at LTK?
Liz Matos is listed as Operationalizing SaaS Company Success at LTK.
What is Liz Matos's phone number?
AeroLeads has found 2 phone signal(s) with area code 773 for Liz Matos at LTK.
Where is Liz Matos based?
Liz Matos is based in Orange Park, Florida, United States while working with LTK.
What companies has Liz Matos worked for?
Liz Matos has worked for Ltk, Grin, Apple, and Gamestop.
How can I contact Liz Matos?
You can use AeroLeads to view verified contact signals for Liz Matos at LTK, including work email, phone, and LinkedIn data when available.
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