Liz Parsons Email and Phone Number

• Led the Client Success team helping to shape the strategy for the client experience - specifically how to collaborate and strategize with client field marketers in driving key results for target ABM accounts and verticals• Restructured the team’s quarterly bonus potential to instead be comprised of monthly commissions enabling each CSM to have a higher potential of earnings as it relates to their book of business • Participate in weekly Management meetings to ensure collaboration with internal cross-functional teams to align client expectations for successful campaign delivery• Individually responsible for actively managing a $4M book of business

• Managed three Client Success Managers responsible for a book of business valued at $6M.• Provided continuous guidance and assisted Senior Leadership with client communication in order to increase overall renewal rates and mitigate issues for at risk clients • Held weekly team meetings to share business goals, quarterly initiatives, and sales strategies to encourage success and career growth

• Executed strategic plans to source new sales opportunities by leveraging relationship with client field marketers and decision makers • Consistently exceeded KPIs by identifying account renewal and upsell opportunities for each client and recommending to internal sales teams their growth potential• Developed and executed the Product Advisory Board, a forum for the Argyle CEO to communicate directly with engaged client field marketers via phone • Responded to clients in a quick and timely fashion to gain trust and further the relationship

• High touch service relationship manager for over 50 clients overseeing post sale communication and onboarding• Ensured maximum client ROI by exceeding client expectations and mitigating client risk leading to increased sponsorship renewals• Drove adoption of Argyle services by educating client’s sales and marketing teams on campaigns and their potential value• Served as the on-site contact at client events to ensure implementation of client program and deliver a positive experience

• Responsible for recruitment of members for upcoming forums by employing various email strategies to existing data, researching relevant people using databases such as LinkedIn and other conference websites, and brainstorming other ways to gain participation• Relationship manager for current members through email correspondence, phone conversations, and engagement through social media such as LinkedIn user groups• Consistently met and exceeded targets on KPI’s including registrations, in-room attendees and median revenue goal for each assigned forum• Developed and implemented a member survey through Clicktools and SalesForce.com in order to gather relevant information on current members such as areas of focus and topics of interest• Created and deployed a three page white paper for current members by event using information gathered through surveys, member calls, and in person conversations

• Manages and schedules appointments with clients, suppliers and other stakeholders• Makes detailed itineraries, book flights, hotels, cars, and conferences for the President and Sales Manager• Supports Finance Manager in the Netherlands by maintaining the U.S. office’s bank account and cash flow • Visits stores to ensure proper layout of product displays • Responsible for maintaining accurate records of and tracking our product inventory stored on-site and at our warehouse

• Supported all sales group affiliate requests across the organization• Successfully coordinated several roadshows across the United States for the sales departments• Represented affiliates in all internal planning meetings for conference support, leadership meetings, and conference call support• Assisted the events planner with coordination of the annual Summer Sales meeting and several due diligence meetings• Tracked sales requests across the organization in an Access database by affiliate and reports up to senior management on a quarterly basis • Coordinated the contract and dealer agreement workflow process for all business lines working closely with the various business units including Sales, Legal and Operations• Managed the Business Operations summer intern, ensuring their projects are done in a timely fashion and teaching them different aspects of the business