Liz Nava Email & Phone Number

Toronto, Ontario, Canada

Canada

Mississauga, On

Reporting to the Customer Care Manager, accountable for leading a team of 10+ Call Centre Agents with responsibility for servicing over 5000 customers across Canada. Customers included: business, government, hospitals and education sectors.Development of skills: Leadership, Escalations, Training/Coaching, Telephony Management, Operating systems GP and SAP

Mississauga, On

Reporting to the Business Development Manager, nationally responsibility was to up hold the integrity of the company brand and maintained a tier one presences when responding to bids, contracts and retaining existing contracts at renewal time.Development Skills: Proposal Writing, Formatting, Researching and Print Productions; Intermediate MS Projects; Project Implementation; Time Management; Presentations

Mississauga, On

Reporting to the Director of Human Resources, primary responsibilities of managing all incoming and outgoing correspondence and greeted guest at the front desk. Handled a 4-line switchboard 50+ calls daily. Provided administrative support to the HR team when needed (policies, forms, and templates).Development of Skills: Communication Writing, Creating Forms, Event Planning, Supply Ordering

Mississauga, On

Reporting to the Director of Operations, primary responsibilities involved assisting the Facilities department in responding to store request on supply orders and onsite repairs. For new store openings, assisted in supporting the construction team. Preparing and arranging meetings for the group.Development of skills: Time Management, Critical Thinking (outside the box), Database Maintenance, Blue Print Reproduction

Toronto, On

Reporting to the Client Service Solutions Manager, primary responsibilities of providing support to the team with collecting, compiling and analyzing performance data into several top level reports PULSE, HOGG and RACE results on a timed-monthly basis. Managed the online Performance /measurement tool and reported on trending analysis and other status reports; LFE, Callbacks, Trip Response Cards (TRC), Client Stability, Lost Client. Implemented counselor incentive programs to encourage performance improvements from the outcome of the monthly reports. As well as maintain and update the departmental intranet through Web Smith.Development of skills: Analytical Skills, Training/Coaching, Creative Incentive Program, Meeting Planning

Toronto, On

Reporting to the National Implementation Manager, primary responsibilities were to assist in implementation of a Global client for the Canadian portion of the travel program as per SLA requirements. Facilitated meetings/conference calls with other departments and Net meeting/eroom for clients. Assisted client into a smooth transition for their travel needs.Development of Skills: Online Facilitator to Net Meeting and eRooms, Multi-Tasking, Global Support, Task Tracking

Mississauga, On / Toronto, On

Reporting to the Operations Director, primary responsibilities were monitoring the call volume of the call centre providing phone reports on daily/weekly and monthly activity on specific corporate accounts. Coordinated onsite Supplier presentations with the travel counselors. Provided service and troubleshoot solutions with the call centre system (MAX System)Development of Skills: Customer Service, Reporting, Travel, Telephony Management

Education record

O.S.S.D