Liz Oliver Email and Phone Number
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Liz Oliver personal email
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I have a wide range of management experience which spans diverse industries. From consumer goods via eCommerce to nonprofits, I'm always excited to learn something new. In my experience, streamlining operations through strong communication, clear policy/procedures, and a focus on employee engagement are the cornerstones of getting results. I'm also a bit of a nerd for data and the secrets it holds. Specialties: Leadership CommunicationProject Management Employee RelationsHuman ResourcesOperationsQuality AssuranceCustomer ServiceData Analysis Staffing/RecruitingTrainingACCSC AccreditationAIRS Accreditation Information and Referral (I&R)Call Center ManagementMarket ResearchScrumTechnology:Microsoft Office, Google Suite, Microsoft CRM, Salesforce, Zendesk, Slack, Asana, LiveChat, Amazon Seller Central, AWS, Sales Optima, Yotpo, Trello, Jira, Help Scout, InContact, Jive, Drupal, and SharePoint
Wake County
View- Website:
- wakegov.com
- Employees:
- 1807
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Project AdministratorWake County Mar 2021 - PresentRaleigh, North Carolina, United States
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Census CoordinatorWake County Mar 2019 - Mar 2021Raleigh, North Carolina, United States Coordinated Wake County 2020 Census outreach efforts with a diverse set of government and community partner stakeholders, including elected officials Established countywide work-plans and timelines to achieve 2020 Census self-response and enumeration goals Managed communications, logistics, grant deliverables, committee work, and reports to meet project metrics Accomplished 2020 Census self-response goal by exceeding 2010 rate, despite pandemic and political challengesI continue my role as a project coordinator focusing on an initiative called East Wake Count, which aims to increase civic engagement in low self-responding communities.
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Chief OrganizerBackpack Partners Jan 2017 - Jul 2018Raleigh-Durham, North Carolina Area Project managed cross-departmental high priority projects Wrote policy and procedure documents to ensure continuity, efficiency, compliance, and organizational success Managed HR department and provided HR services -
Customer Support ManagerBackpack Partners 2015 - Mar 2017Raleigh-Durham, North Carolina Area Developed customer support strategies, including policy and procedure, for small to medium sized ecommerce companies across various industries Managed team of local and remote customer support representatives Selected and implemented a variety of technology solutions Onboarded new clients Created a knowledge base to support the customer relations team
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Director Of 2-1-1United Way Of Salt Lake Sep 2013 - May 2014Greater Salt Lake City Area Managed 1.1 million dollar budget Developed and implemented programmatic goals, initiatives, and service delivery measures Created community education strategy and cultivated key community relationships Identified funding sources and followed resulting proposals through to completion Assisted in crafting and carrying out legislative public policy efforts, resulting in $500,000 in funding Responsible for all aspects of 2-1-1 operations in 27 of the 29 counties in Utah -
2-1-1 Program ManagerUnited Way Of Salt Lake Jul 2012 - Sep 2013Greater Salt Lake City Area Hired and managed operations staff, including a 23 seat inbound contact center Ensured compliance with AIRS standards of accreditation Managed and created strategy for online social media presence Developed programmatic policy and procedures Managed database QA team
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Director Of Career ServicesStevens-Henager College Dec 2010 - Jul 2012Greater Salt Lake City Area Managed and coached a team of professional development experts as they assisted more than 3,000 students and graduates nationwide in preparing for and securing employment opportunities Conceptualized, planned, and executed creative solutions for challenges found in distance education Facilitated bi-annual program advisory meetings for each program of study offered Acted as the liaison to various academic and board stakeholders Developed strategic business relationships nationwide to assist in the placement of graduates Met ACCSC accreditation standard of 70%+ placement rate and other QA accreditation standards -
Operations ManagerWestern Wats Aug 2005 - Nov 2010Spanish Fork, Ut; Wayne, Ne; Peru, Ne Managed 200+ employees at 83 stations within outbound call center Developed marketing strategies to bring in new employees and promote corporate relations in the community Ensured the success of up to 20 projects daily, many of which were concurrent Monitored quality assurance programs and standards for 85%+ compliance Assisted a corporate team in developing standardized training processes Managed onboarding, scheduling, reporting, forecasting, employee relations, and staff development Supervised an offshore team of programmers, data processors, and project managers to ensure successful execution of projects Built and maintained successful and profitable client relationships Managed $2.6 million dollars of work annually Managed all aspects of the project lifecycle from bidding through payment
Liz Oliver Skills
Liz Oliver Education Details
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Speech Communications With An Emphasis In Corporate Communication, Public Relations, And Leadership
Frequently Asked Questions about Liz Oliver
What company does Liz Oliver work for?
Liz Oliver works for Wake County
What is Liz Oliver's role at the current company?
Liz Oliver's current role is Project Administrator at Wake County.
What is Liz Oliver's email address?
Liz Oliver's email address is la****@****ail.com
What is Liz Oliver's direct phone number?
Liz Oliver's direct phone number is +191969*****
What schools did Liz Oliver attend?
Liz Oliver attended Wayne State College.
What are some of Liz Oliver's interests?
Liz Oliver has interest in Social Services, Children, Economic Empowerment, Civil Rights And Social Action, Education, Poverty Alleviation, Human Rights, Health.
What skills is Liz Oliver known for?
Liz Oliver has skills like Management, Leadership, Training, Interviews, Customer Service, Market Research, Public Speaking, Team Management, Employee Relations, Program Management, Resume Writing, Time Management.
Who are Liz Oliver's colleagues?
Liz Oliver's colleagues are Loc Nguyen, Donald Spencer, Robin Pleasant, Travis Horton, Spencer Phillips, Renea Stewart, Angela Richardson.
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Liz Oliver
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