Liz Oliver Email & Phone Number

Raleigh, North Carolina, United States

Raleigh, North Carolina, United States

 Coordinated Wake County 2020 Census outreach efforts with a diverse set of government and community partner stakeholders, including elected officials  Established countywide work-plans and timelines to achieve 2020 Census self-response and enumeration goals  Managed communications, logistics, grant deliverables, committee work, and reports to meet project metrics Accomplished 2020 Census self-response goal by exceeding 2010 rate, despite pandemic and political challengesI continue my role as a project coordinator focusing on an initiative called East Wake Count, which aims to increase civic engagement in low self-responding communities.

Raleigh-Durham, North Carolina Area

 Project managed cross-departmental high priority projects Wrote policy and procedure documents to ensure continuity, efficiency, compliance, and organizational success  Managed HR department and provided HR services

Raleigh-Durham, North Carolina Area

 Developed customer support strategies, including policy and procedure, for small to medium sized ecommerce companies across various industries Managed team of local and remote customer support representatives  Selected and implemented a variety of technology solutions  Onboarded new clients  Created a knowledge base to support the customer relations team

Greater Salt Lake City Area

 Managed 1.1 million dollar budget Developed and implemented programmatic goals, initiatives, and service delivery measures Created community education strategy and cultivated key community relationships Identified funding sources and followed resulting proposals through to completion  Assisted in crafting and carrying out legislative public policy efforts, resulting in $500,000 in funding Responsible for all aspects of 2-1-1 operations in 27 of the 29 counties in Utah

Greater Salt Lake City Area

 Hired and managed operations staff, including a 23 seat inbound contact center  Ensured compliance with AIRS standards of accreditation Managed and created strategy for online social media presence  Developed programmatic policy and procedures  Managed database QA team

Greater Salt Lake City Area

 Managed and coached a team of professional development experts as they assisted more than 3,000 students and graduates nationwide in preparing for and securing employment opportunities Conceptualized, planned, and executed creative solutions for challenges found in distance education Facilitated bi-annual program advisory meetings for each program of study offered Acted as the liaison to various academic and board stakeholders  Developed strategic business relationships nationwide to assist in the placement of graduates Met ACCSC accreditation standard of 70%+ placement rate and other QA accreditation standards

Spanish Fork, Ut; Wayne, Ne; Peru, Ne

 Managed 200+ employees at 83 stations within outbound call center Developed marketing strategies to bring in new employees and promote corporate relations in the community Ensured the success of up to 20 projects daily, many of which were concurrent  Monitored quality assurance programs and standards for 85%+ compliance Assisted a corporate team in developing standardized training processes Managed onboarding, scheduling, reporting, forecasting, employee relations, and staff development Supervised an offshore team of programmers, data processors, and project managers to ensure successful execution of projects  Built and maintained successful and profitable client relationships  Managed $2.6 million dollars of work annually Managed all aspects of the project lifecycle from bidding through payment