Liz Proctor Email and Phone Number

Helping managers and their teams to achieve their personal and business goals through coaching, team development and a range of training courses covering leadership & management skills and personal and professional development.

(now retired) Responsible for design, delivery and facilitation of blended learning solutions as part of NHS Digital’s People Plan and the Organisational Change strategy which aim to equip the workforce with the skills, knowledge and capabilities to meet the Digital needs of the Health Care Sector it serves. •Working with Line Managers and their teams, design and deliver team building and development sessions as they emerge from the organisation’s restructuring process and/or to support existing teams in working together more effectively. This has involved using the Margerison-McCann psychometric Team Management Profiles, sharing understanding of different work preferences, motivations and communication styles. This has resulted in building strong team identify and trust enabling them to deliver more effective services both internally to the business and externally to the health and care sector. •Created and delivered an online toolkit giving guidance and help to Line Managers with the challenges of supporting their teams virtually and through the Coronavirus pandemic. The Manager toolkit is one of the top browsed areas of the wellbeing online pages. •Led on design and delivery of online workshops on Absence Management working with HR Advisors and Business Partners to upskill managers on managing people. Also includes mentoring and advising HR colleagues with the facilitation and delivery of online sessions. •Designed and delivered Change Sessions across the organisation to support Line Managers and Consultation Managers in preparation for organisation wide restructure. Evaluations showed that Line Managers felt more supported and more confident in dealing with organisational change as a result of the support and learning.•Deliver 121 coaching solutions across the organisation and involved in coordination and implementation of coaching and mentoring schemes, running short training sessions, webinars and action learning for mentors.

Responsible for design and delivery of learning interventions and programmes for leaders and managers across the charity. •Project managed design and delivery of series of sessions to support the launch of the charity’s new performance management process. Designed the sessions to equip over 250 line managers across the charity with the tools, knowledge and skills to utilise the new framework and drive increased performance. Worked with managers to embed learning back in workplace following 70-20-10 approach to learning. •Designed and delivered a ‘Leading teams through changing times’ development programme for contact centre team leaders. Provided TLs with the capability to proactively lead their teams through organisational change whilst carrying out ‘business as usual’ activities and ensuring productivity was maintained. •Re-designed the in-house talent management programme for aspiring Team Leaders in line with changing needs of Charity. Equipping them to manage and motivate their teams, manage performance and manage themselves effectively. •Matrix managed and developed a group of mentors aligning them to aspiring Team Leaders and equipping them with the confidence and skills to support their mentees. Playing a pivotal role in ensuring learning was applied back in the workplace and in ‘bringing the learning to life’ they were therefore able to ensure candidates were successful in securing a TL position. •Delivered coaching solutions to line managers at all levels within Charity. Included coaching Corporate Service senior team using the Margerison-McCann Team Management Profile to identify individual and team action plans to improve the way the top team communicated with their teams and the wider charity,

Liaising directly with Schools and Professional Services planned, organised and facilitated a wide range of in-house staff development provision to meet the changing needs of the organisation. Provided training and development support across the whole of the University. Worked with managers and their teams within Estates & Facilities, Marketing, Academic Admin and the School of Management, using the Margerison-McCann psychometrics (Team Management Profiles).in order to build and improve team performance to support organisational restructures.

Led on Organisational Development project work such as ‘Leading People through Change’ workshops, supporting managers to develop strategy etc. Also acted as a coach for staff at all levels within the organisation, using a 360 diagnostics with leaders and managers as part Enterprising Leadership programme. Delivered team building workshops using the Margerison-McCann Team Management Profiling system, helping teams to operate more effectively.

Responsible for Leadership and Management courses as part of the Core Training Programme at the University. Revised and relaunched the University’s Mentoring Scheme. Worked with managers and their teams to improve performance and build highly effective teams.

Delivered workshops on the Council's Leadership and Management Programmes (accredited by the Institute of Leadership and Management (ILM). Acted as lead officer on Organisational change and development projects eg revision and relaunch of Corporate Induction.

Proven track record for delivering high quality, engaging and inspiring teaching which resulted in excellent student achievement. Taught range of ages from GCSE, A Level to HND and Degree level as well as a range of Management Courses (CMS, DMS etc).

Learned and delivered all aspects of retail management within M&S. Led team of 20 office services staff at ICI, Darwen. Using Total Quality Management led and motivated the team resulting in an improvement in performance and efficiency. Provided executive PA service to board level managers at British Telecom.